TRAINING & EVENTS
TRAINING & EVENTS
THE BUSINESS TOOLKIT ABSENCE MANAGEMENT Date: 18 September Time: 09:15 – 12:30 Cost: Members: £135 + VAT Non Members: £170 + VAT
A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.
QA LEVEL 2 EMERGENCY FIRST AID Date: 16 October Time: 09:00 - 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT
This full-day QA course covers the most basic aspects of first aid and emergencies, such as resuscitation, accidents at work and the legal responsibilities involved in the care of patients.
GETTING THE MESSAGE RIGHT CUSTOMER SERVICE ON THE TELEPHONE Date: 11 September Time: 09:30 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT
When using the telephone to speak to current or potential customers, it
is vital that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.
MINUTES MADE EASY Date: 9 October Time: 09:30 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT
This full-day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.
SALES & MARKETING BUILDING NEW SALES
RELATIONSHIPS Date: 12 September Time: 09:30 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT
This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.
SOCIAL MEDIA MARKETING Date: 13 September Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT
This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company’s business and communications objectives.
MANAGEMENT & PERSONAL DEVELOPMENT SUCCESSFUL SUPERVISORY MANAGEMENT Date: 2 & 3 October Time: 09:00 – 17:00 Cost: Members: £438 + VAT Non Members: £568 + VAT
This two-day course will introduce you to some tools and techniques that will help you to improve the performance of your team. It
34 inbusiness AUGUST/SEPTEMBER 2018
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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