MEMBER NEWS
Number One again – Trentbarton Managing Director Jeff Counsell (centre, back) with some of the best drivers in the country
Drivers ranked best in the business
Trentbarton drivers have retained their ranking as number one in the bus business, according to the latest Transport Focus survey of passengers. The survey saw trentbarton’s
drivers once again given the highest rating – an improved 94% – of all the bus companies in the national study. The closest company’s drivers scored 92%. Transport Focus is the independent transport watchdog that represents the voice of customers and campaigns for better transport. It asked hundreds of passengers nationwide for their views about punctuality, bus stops,
‘Again the whole country is made aware of what we have always known, that our drivers are the best in the country’
waiting time, cleanliness and the drivers. The research included some of the country’s biggest companies and municipal-run operators. Ratings for driver appearance,
greeting, helpfulness, attitude and giving time for passengers to sit down before setting off all topped 93%. trentbarton’s score for value for money held firm at 73%. Trentbarton Managing Director
Jeff Counsell said: “Again the whole country is made aware of what we
have always known, that our drivers are the best in the country. “Last year our drivers scored an
impressive 91%, the best in the country. To have raised the bar again to a fantastic 94% is industry- leading, hugely satisfying for trentbarton and – most importantly – reflects the great service our customers enjoy and value. “Our drivers’ amazingly high
scores are the fruit of many years of relentless focus on how our
drivers work with and for our customers. Research tells us that having friendly drivers is vital to a successful transport network, and we go above and beyond to make sure we have a happy team to drive our growth. “We will not rest on our laurels.
Until we get to 100% there will always be room for even more improvement. “Our drivers are part of the local
communities they serve. It’s important we continue to employ only the best people who can make our customers smile, day in, day out. That’s how we’ll stay number one.”
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