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36 | Federation


Matters Accommodation


by Stan Brathwaite, RAF FF Housing Specialist


With summer in full swing, the grass on the accommodation front is as green as it has been for years. In my view,the improvements are down to the monumental effort by CarillionAmey and it’s staff.Weare seeing fewer lapses in the delivery of service and there appears to be more of a‘can do’ approach. Let’s hope this behaviour becomes the norm.


We await further updates on FAMand will pass on the information as soon as we get it. We will share it through our weekly eBulletin as it comes in to us. The latter is free to subscribe to through our website at raf-ff.org.uk.Wedoalso have some FAQs which were provided by you and answered by the FAMteam, and you will see those on our website under the housing section.


CarillionAmey (CA) update –from TomSilvey,Operations Director, National Housing Prime.


I’m really grateful for the opportunity to share an update with RAF personnel and families once again. Ihope you can see the value in some of the incremental improvements we are working on. I’m pleased to be able to say that during the last year we’ve been able to deliver close to 350 upgrades to Service Family Accommodation, on behalf of Defence Infrastructure Organisation, as well as 470 external wall insulations, 336 roof refurbishments and 2,423 new kitchens, new bathrooms, heating upgrades and new windows and doors. We have also launched our new online portal for the Walkaway Scheme, which is accessible 24/7 on our website and allows people to make secure


payments. Based on customer feedback we are also broadening the Walkaway Scheme, modifying the pricing structure and looking to launch discounts for bundled purchases.


Overall response maintenance performance is meeting our contractual target, but Iappreciate there are challenges in specific areas and these are being actively addressed. However,overall it’s good to see that recent training for our Accommodation Officers and changes to our supply chain has driven an ongoing reduction in the number of complaints we are receiving.


ENVOY |Summer 2018 ||www | Summer


www.raf-ff ..org.


org.uk


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