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Maritime Passenger Rights EU Regulation 1177/2010


Definition ‘Disabled Person‘ or ‘Person with Reduced Mobility’ means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.


Information CMV’s priority is always the comfort and safety of its passengers and in order to achieve this the passenger is asked at the time booking to provide as much detail as possible of the matters given below so that the company can consider its obligation to carry the passenger in a safe or operationally feasible manner, taking into account any issues relating to the design of the passenger ship or port infrastructure and equipment including port terminal which may make it impossible to carry out the embarkation, disembarkation or carriage of the passenger which may have an impact on the passengers safety and comfort.


The passenger is asked to provide full details at the time of booking if the passenger is unwell, infirm, disabled or has reduced mobility:


a)


If the passenger requires a special disabled cabin, since there are a limited number of these available and since CMV would like to, wherever possible, accommodate the passenger so that the passenger is comfortable and safe for the duration of the cruise


b) If the passenger has any special seating requirements c) If the passenger needs to bring any medical equipment on board


d) If the passenger needs to bring a recognised assistance dog on board the vessel. Please note that assistance dogs are subject to national regulations


Accompanying Person Where CMV considers strictly necessary for the safety and comfort of the passenger and in order for the passenger to fully enjoy the cruise, it may require the disabled person or persons with reduced mobility to be accompanied by another person who is capable of providing the assistance required by the disabled person or person with reduced mobility. This requirement will be based entirely on CMV assessing the need of the passenger on grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary.


Medical Equipment


It is important that passengers contact the manufacturer or supplier to ensure that any medical equipment they are intending to bring on board is safe to use. It is the responsibility of the passengers to arrange delivery to the docks prior to departure


of all medical equipment and to notify the company prior to booking if they need to have medical equipment on board so that the company can ensure that the medical equipment can be carried safely. It is the passenger’s responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship does not carry any replacement and access to shoreside care and equipment may be difficult and expensive. Passengers must be able to operate all equipment.


Limitation The cost for loss or damage to mobility and other medical equipment caused by the fault or neglect of CMV is subject to CMV’s absolute discretion to either repair or replace the equipment. Except where CMV agrees otherwise and in writing at the time of booking, passengers are restricted to having on board the vessel two pieces of mobility or other medical equipment with a combined value not exceeding £2200 per cabin.


Delay In respect of travel from 18th December 2012 onwards, where CMV reasonably expects the departure of a cruise to be delayed for more than 90 minutes beyond its scheduled departure time, passengers departing from the port terminal shall be offered free of charge snacks, meals or refreshments as are appropriate given the waiting time, provided they are available and can reasonably be supplied. If the delay in departure necessitates a stay of one or more nights or a stay additional to that intended by the passenger where and when physically possible CMV shall, subject to the Package Travel Regulations 1992, offer passengers departing from port terminals free of charge adequate accommodation on board or ashore, and transport to and from the port terminal and place of accommodation in addition to the snacks, meals and refreshments previously referred to. The maximum amount that CMV will pay for accommodation ashore and transport to and from the port terminal shall be equivalent to 80 Euros per person per night for a maximum of three nights. CMV will not have an obligation to provide such accommodation ashore where the delay is caused by weather conditions endangering the safe operation of the ship.


Complaints Procedure Complaints relating to EU Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterways must be made to the company within two months from the date on which the service is performed. Within one month the company shall respond to the passenger that the passenger’s complaint has been substantiated or rejected or is still being considered. However, the time taken to provide the final reply shall be no longer than two months from the receipt of the complaint. If the passenger is still not satisfied, the passenger can refer the matter to the Passenger Shipping Association (PSA) to investigate the complaint. The PSA shall investigate and respond to the passenger within 28 days with their decision.


Book online, call 0844 963 0000 or see your local travel agent


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