General Information

Please carefully read this General Information, which contains useful details that you need to know before you book your cruise holiday. Should there be some additional information that you require or you have questions about any aspect of your cruise, please do not hesitate to contact us. More detailed information will be forwarded in our pre-sailing booklet around two months before you sail.

Baggage There is no restriction on the amount of luggage that you may bring on board the cruises which depart from and return to the UK. If you are travelling on a fly-cruise, or are flying to your UK embarkation port, the amount of accompanying baggage will be limited by the airline baggage allowance, which is usually 15-20kgs per person, dependent on the carrier. In order to reduce the risk of accidental damage during baggage handling, please do not over-pack your suitcases and also ensure that no one item of baggage weighs more than 23kgs/50lbs or porterage services may be refused. As there are no separate Baggage Room facilities aboard our ships, it should be noted that all baggage must be stored within the cabin. Under bed storage is available in most cabins for suitcases not exceeding 23cms depth. We strongly recommend the use of security locks for your luggage for all parts of your journey. Jewellery, medication, travel documents, passport and other valuables should be kept in your hand luggage. All baggage should be clearly labelled, do not forget to specify your name and cabin number on the luggage labels. The Company has limited responsibility for any loss or damage to your luggage during transit to or from the ship. In case of loss or damage advise the carriers involved and your insurance company.

Booking Conditions In order to travel aboard our ships it is important that passengers read and accept, or in the case of web bookings, acknowledge that they have read the Booking Conditions, which cover the detailed terms and conditions under which bookings are accepted. It is the passenger’s responsibility to ensure that all the ship’s manifest information, including, but not limited to, full names, dates of birth, passport details, travel insurance and medical declarations are provided to the company in a timely manner. Failure to provide such information and a signed acknowledgement of our Booking Conditions could result in a delay in boarding at Embarkation or, in extreme circumstances, the permissions to board being refused.

Brochure Information

The information contained in this brochure has been checked for accuracy and is correct at the time of printing in December 2017. Worldwide events subsequent to this date may necessitate unavoidable alterations


our planned schedules. Any such changes deemed to be significant or fundamental to your booking will be advised to you accordingly. It should also be noted that the destination photography and maps are generic to the locations depicted and may not be a specific representation of sights or images to be viewed in a particular port of call on the cruise booked. Similarly, cabin photography is typical of the category shown but individual furnishings and colour schemes may vary within the same cabin grade.

Children and Teens Please note that Columbus, Magellan, Marco Polo and Astoria are child-free and therefore for the enjoyment of adult passengers only (16 years and above at the time of sailing), with the exception of our advertised multi- generational cruises. There are no dedicated recreational facilities for children aboard Astor but nevertheless accompanied children and teenagers under the age of 18 at the date of sailing are of course welcome on board and, when occupying a third or fourth berth in a cabin with two full fare paying passengers, travel at the beneficial rate shown under the ‘Fares’ boxes. Children and teens under the age of 18 at the date of sailing but occupying a twin cabin with just one accompanying adult, are charged at the full adult fare. We are unable to carry infants under the age of six months at time of sailing.

Dress Code During the day, attitudes are very relaxed and informality is the key. Casual clothing is quite sufficient during the days at sea and for time spent ashore. On certain shore excursions and at some religious sites, discretion should be used so as not to cause inadvertent offence with inappropriate clothing. Advice will be given on board in such cases. Every day, the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events. Generally there are two ‘formal’ or gala nights planned on each cruise when many gentlemen wear a dinner jacket, although a lounge suit is quite acceptable. The ladies on these occasions have a chance to dress up and often opt for evening or cocktail dresses. On evenings proposed as ‘informal’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in a cocktail dress, trouser suits and stylish co-ordinates. A ‘casual’ recommendation often covers evenings spent in port or when a special event such as a deck party is scheduled. In these cases, the choice of dress is left entirely to you.

Duty Free Sales The onboard shops are open daily when each ship is at sea, but local customs regulations do not permit the sale of duty free goods whilst a ship is in port. It should be noted that liquor and tobacco products purchased will only be delivered to your cabin on the last day of the cruise. Drink and tobacco may of course be purchased throughout the cruise from the ships’ bars at the listed shipboard prices.

Electrical Appliances All cabins feature 110v and 220v current and have an electrical socket to allow small appliances such as electric shavers, electric rollers and hair stylers to be used. Each cabin is equipped with a hair dryer. It is advisable to bring a UK three pin to European round two pin universal adapter (all cabins on Columbus have UK 3 pin sockets) in order to access electrical supply in the cabins. For safety reasons, irons and water heating devices are not permitted to be used on board. Astor and Columbus both have an ironing room facility for those passengers who wish to iron their own garments.

Embarkation/Disembarkation Arrangements The embarkation procedures at UK ports normally commence four hours prior to the published sailing time. At final disembarkation, you should allow approximately 90 minutes from the scheduled arrival time before disembarkation will commence. The full embarkation and disembarkation procedures and timings will be confirmed when tickets and cruise documentation are dispatched, usually 14 days prior to sail date.

Extras not included Please refer to page 4 for what is included in the fare. Unless otherwise stated, the following extras are not included: - travel insurance; travel joining costs to the port of embarkation (except for fly-cruises where specified); optional shore excursions; port parking; onboard expenditure of a personal nature i.e. drinks, gifts, shopping, laundry, communications etc; any visa & health certificate charges that may apply; and crew gratuities which will be automatically billed to your onboard account.

Fares All fares published in this brochure and on our website for Astor are cruise only per person and exclude the outward and/or return cost of flights and/or transfers to/from the port of embarkation or disembarkation.

Financial Protection Many of the flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.

Flight Information Our fares for fly-cruises are based on economy class scheduled/low cost/charter flights. Regional flights and upgrade options may be available at a supplement and subject to availability. It should be noted that our contracted fares may not always be available. In this case we will offer you the best available flights at a supplement which will be advised to you before you book. The earlier you book, the more chance you have that our low contracted fares are available. All flights are subject to availability and the Carrier’s terms and conditions of carriage and baggage restrictions (normally 15 – 20kgs per person unless stated otherwise). We reserve the right to determine the carrier and routing.

Force Majeure Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage (or as more fully described under Our Responsibility in our main booking conditions) as a result of ‘Force Majeure’. ‘Force Majeure’ means any event which we or the supplier of service(s) in question could not, even with all due care foresee or avoid. Such events may include war or threat or war, riot civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events outside of our control.

Guaranteed Cabins If we accept your booking, but are unable at the time to quote you a specific cabin number, or you have booked one of the Voyager Cabin Guarantees (IG & OG Grades) that are available on certain cruises, we shall allocate you a ‘guaranteed’ cabin at the fare quoted for your chosen grade of accommodation. Please note that you may ultimately be berthed in a higher grade of cabin for the same price, but in some circumstances this may be located on a lower deck, or have an obstructed view. In most cases, the cabin number will be confirmed at the ticketing stage; however, we reserve the right to make changes up to the time of embarkation.

Health Requirements Please check with your health care professional for up to date information on health and travel alerts from the countries you are visiting. It is the responsibility of passengers to ensure that they comply with all health and vaccination requirements and are adequately protected. You can also access online information resources from the World Health Organisation website at vaccines-diseases and the Centres for Disease Control website at At the time of going to press, passengers booked to travel on Columbus’ World Cruise C905 sailing Saturday 5th January 2019 (and selected sectors), Marco Polo’s cruise P904 sailing Grand Circle South America sailing Sunday 6th January 2019 & Magellan’s G903 & G914 Trans Panama sailings on Thursday 10th January 2019 & Sunday 31st March 2019 are required to obtain a Yellow Fever inoculation in advance of these cruises. Further details of this will be sent with Pre-Sailing information. There are currently no other mandatory vaccinations for visiting any of the ports of call mentioned in this brochure. Useful up to date information is also available at: Healthcareabroad.aspx

Holiday & Accommodation Information In this edition of our brochure, we have endeavoured to provide as much essential information as space permits about our ships. However, please bear in mind that from time to time, certain facilities, activities entertainments and shore excursions may be altered or withdrawn due to adverse weather conditions, lack of demand, essential maintenance work or other reasons beyond our control.

Book online, call 0844 963 0000 or see your local travel agent 163

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