Smoking Policy Smoking is no longer permitted inside our ships. Consequently, all internal areas, comprising cabins, lounges, restaurants and other public rooms are non-smoking areas. Designated areas for smokers are available externally in selected areas of the open decks. We reserve the right to alter our smoking policy during the cruising season and should new national or international maritime legislation subsequently affect this policy, passengers will be informed on board accordingly. E-cigarettes or similar are only permitted to be used in designated smoking areas.

Special Diets If you, or a member of your party, have a particular dietary requirement, we are able to offer the following dietary options: Gluten-Free, Lactose-Free, Low Cholesterol, Low Fat, Low Salt, Vegan and Vegetarian Meals. If you have not done so at the time of booking, please advise any requirements no later than two weeks prior to departure. Pre-packed Kosher and Halal meals are available but only if requested at least 6 weeks prior to sailing.

Technical Calls A technical call, as highlighted by the * in the itinerary, is a short duration visit to a port which is made for a specific purpose only. Such reasons for scheduling a technical call include the taking on of fresh water or fuel oil or embarking or disembarking participants of an

organised shore excursion which commences at one port and rejoins the vessel at another. It is not possible for independent passengers to go ashore during these brief technical calls.

Travel Insurance It is a condition of booking that all passengers hold fully comprehensive and appropriate travel insurance cover that is valid for the entire duration of your cruise holiday, including cover for any and all pre-existing conditions and the costs of medical repatriations. It should also include Personal Luggage insurance since there is a limited liability for loss or damage. South Quay Travel & Leisure Ltd is able to offer a comprehensive travel insurance policy to passengers that are booked directly with them and details are shown on page 168. If you are booked through a travel agent or a tour operator, or opt not to purchase this insurance, you must give details of the alternative cover that you have in place, including the name of your insurer, policy number and most importantly the telephone number of the insurer’s Emergency Assistance service. You may be refused boarding if you are unable to provide this information.

Valuables Each cabin has the facility of a personal safe for your valuables and important papers. The Company is not responsible for any theft or loss of any items not kept in the safety boxes. The Company does not accept

Booking Conditions

These conditions form the basis of your contract with South Quay Travel & Leisure Limited (ATOL 4619 and ABTA V9945) trading as Cruise and Maritime Voyages and CMV Signature River Cruises. The following are the key terms of our contract with you. Our full booking conditions can be found online at Our full terms contain additional important limitations and exclusions of liability. Please read them before we confirm your booking.

Payment and cancellation You will be required to pay a deposit on booking. Your balance payment is due no less than 90 days prior to departure. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you and the cancellation charges set out below will be payable. Notice of cancellation must be sent to us in writing and it will take effect when it is received by us. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling):-

Date Cancellation received

More than 90 days before departure 71 - 89 days before departure 50 - 70 days before departure 29 - 49 days before departure 28 days or less

Cancellation Deposit

30% of total price 50% of the price 75% of the price 100% of total price

No refunds will be made for tickets or services booked but not used, or for insurance premiums or alteration charges. Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charges detailed above.

Prices Our current prices are calculated on exchange rates known on the 30 November 2017 (Source: Barclays Bank Plc).We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed, both on our website and in our brochures. You must check the price of your chosen holiday at the time of booking. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Please note that prices may go up and down at any time, and you will be notified of the final price of your chosen arrangements at the time of booking. Once the price of your chosen holiday has been confirmed

by us, we will only increase or decrease it in limited circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of i) transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or ii) dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or

iii) any

changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your holiday. We will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Alteration by you Amendments will be approved at our discretion. Where we can meet a request to alter confirmed arrangements, changes will be subject to an administration fee of £50 per person per amendment (or 25% of the total cruise fare if requesting a change 90 days or less before departure) as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Only one amendment per booking can be made per fee paid and within 90 days any changes may not be approved and may be treated as a cancellation and e-booking.

Complaints, special requests and fitness to travel If there is a problem during your holiday, you must report it to your supplier immediately and send us full written details within 28 days of your return. Failure to take either or both of these steps may prejudice our ability to resolve your problem and / or investigate it fully. In consequence, any right to compensation you may have may be extinguished or reduced. We can also offer you ABTA’s scheme for the resolution of disputes. If we can’t resolve your complaint, go to to use ABTA’s simple procedure.

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this.

If you or any member of your party has any special requirements, illness, medical problem or disability which may affect your travel please provide us with full details before we confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm your booking or, if full details are not given at the time of booking, cancel (imposing applicable cancellation charges) when we become aware of these details. We and the supplier concerned reserve the right to refuse boarding in the event that we reasonably feel that an individual is not fit to travel.

Financial Protection We provide security for flight inclusive holidays by way of a bond held by the Civil Aviation Authority under ATOL number 4619. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please check your ATOL Certificate or ask us to confirm what protection may apply to your booking. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by

Book online, call 0844 963 0000 or see your local travel agent 165

responsibility for loss or theft of cameras, video cameras, chargers and other valuable electrical items which are your responsibility at all times.

Visas Together with our preferred visa provider CIBTVisas, we are pleased to provide any British passport holders with a simple online solution to all your visa requirements. Detailed visa information specific to your cruise, any required documentation needed to support applications, plus the official application forms can all be found on the CIBTVisas website. Please visit cruiseandmaritime or call on 0207 593 6223. Please note that as you are travelling by sea, your visa requirements may be different to the standard advice supplied for air travel. Your visa requirements may differ if you do not hold a British passport. You should contact relevant embassies or consulates for further advice. It is a passenger’s own responsibility to ensure that they hold the correct documentation to

visit the countries shown on their

chosen itinerary. Failure to have the correct documents prior to sailing will result in you being denied boarding.

Visitors Due to the stringent security measures in force, it is regretted that it is not possible to allow visitors on board our vessels during their calls to UK ports.

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