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International Date Line


Please note that the durations stated for cruises that cross the International Date Line are based on the calendar year. These cruises are however priced accordingly to take account of any lost or gained days when crossing the Date Line.


Itineraries


It should be noted that the cruise itineraries published in this brochure are subject to amendment. Should major changes to the ports of call, other than timing adjustments or the order in which they are visited, become necessary we shall endeavour to notify you in advance. Please note that in the event of adverse weather or sea conditions that prevent a vessel from calling at one of the scheduled ports of call, alternative arrangements will be made where possible. This is particularly pertinent to cruises around the waters of the British Isles. The order of visiting scheduled ports of call may also be varied due to congestion, tidal or other operational reasons. It should also be noted that the viewing of natural phenomena such as the Aurora Borealis or the Midnight Sun are entirely dependent on favourable weather and/or atmospheric conditions at the time.


International Passengers Whilst our cruises are ostensibly sold to the British cruise market, we continue to welcome passengers of other nationalities.


Manage My Cruise Our online facility Manage My Cruise, accessed through our website, enables you to view your booking at any time and complete or amend the personal information of all of the passengers on your booking. Visit www. cruiseandmaritime.com and click on ‘Manage My Cruise’ on our home page. Please also see the Online Booking section below.


Medical Declarations In the interest of your own safety and well-being, you must be fit and healthy to take your cruise and all other travel arrangements that you book with us. Therefore, the Company must be advised at the time of booking of any pre-existing medical condition and of any change to a passenger’s condition that occurs between booking and the sailing date. Medical Declarations, made either online at Manage My Cruise or on the Company’s official form, will be required by all passengers including those who a) are pregnant or b) have a psychological or physical disability, including mobility limitations. Cruise & Maritime Voyages reserves the right in its absolute discretion to refuse boarding to persons who in the opinion of the Company’s Medical Consultant are unfit to undertake the cruise or who have failed to make full disclosure of the nature of their condition. Upon arrival at the embarkation port, you will also be required to complete a Public Health Questionnaire. If you have suffered from any viral symptoms such as diarrhoea, vomiting or flu-like symptoms within the 48 hours before sailing, you must immediately contact your GP and notify us providing details of the symptoms suffered. Based on the information you provide, if we reasonably feel that you are not fit to travel, we will not allow you to board. The Company regrets that it cannot accept bookings from passengers who will be twenty-eight weeks pregnant or more by the end of their cruise. Please note that a failure to disclose a specified medical condition may additionally invalidate your travel insurance.


Medical Services The services of our qualified medical staff are available to you on board in the event of ‘mal de mer’ or an emergency. It should be noted that the NHS does not cover treatment on the ship and there is a scale of charges for surgery visits and medical treatment. Such charges, which are usually claimable under your travel insurance policy, less any excess amounts, must be paid in full prior to your final disembarkation. Seasickness tablets are available from Reception at a nominal charge.


Mobility/Special Needs


If you or one of your travelling companions has a mobility limitation or special needs, it is essential that you contact our office to allow us to discuss your requirements before you make a booking. Firstly though, please read the panel headed ‘Maritime Passenger Rights’ within the Booking Conditions on page 167 as this contains important information. In the interests of safety, and in order to ascertain whether you or members of the party


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travelling with you have specific mobility or other special needs, you will be asked a series of questions. The answers to these will enable us to determine that you, any other person in your booking, and any equipment that you or they are intending to bring on board can be carried safely for the duration of your cruise. This will then be confirmed in writing to you, and will enable your booking to proceed. A cruise is quite unlike a land based holiday and the ships of our fleet are not ideally suited to prospective passengers in wheelchairs or those who have limited mobility. It should be noted that the layout of the ship could considerably restrict such passengers’ movement around the vessel and indeed preclude access to some of the ports of call, where gangway conditions are not conducive or passengers are conveyed ashore by tender. At anchorage ports, access to or from the tenders or launches requires a certain level of mobility which is necessary to manage the steps to the tender platform and to physically board and disembark from the vessel. It should therefore be noted that, on safety grounds, those with restricted mobility may be unable to go ashore at such ports.


On Board Payments All prices on board Columbus, Magellan, Marco Polo and Astoria are quoted in Sterling and in Australian Dollars aboard Astor. A cashless system is in operation for all of your onboard purchases. An account is opened for you at the start of your cruise and you sign a debit when purchasing goods and services on board. This is charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by Travellers’ Cheques, which incur a 3% transaction fee, or by MasterCard or Visa credit cards, or by Visa debit cards, and of course, cash. It is not possible to use personal cheques to settle on board accounts. The Reception staff also offer a facility to purchase small amounts of certain foreign currencies for use in some of the ports of call. Please note that in payment of your onboard account an extra charge may be levied by your issuing bank for using your credit/debit card. Please note that we do now accept Pre-Paid Credit Cards (showing the VISA or Mastercard symbol) on our vessels.


Online Booking For a quick and convenient way to make your cruise booking, please book online at our site www. cruiseandmaritime.com. Our online booking service offers you a choice of cabin numbers and an immediate confirmation sent direct to your e-mail address. Once made, you can also view and maintain or add additional information through our Manage My Cruise facility, described above.


Passports A passport is essential for all cruises, including mini- cruises and sailings around the British Isles and Republic of Ireland and all British Citizens must hold a full ten year passport. Many countries, including most of those visited during the winter cruise programme and on the Astor cruise schedule, require visitors to hold passports that have at least six months validity beyond the return date of the cruise. It is the responsibility of holders of non-British passports to check with the relevant consular authorities of the countries to be visited to ascertain if there are any specific restrictions or requirements for their planned itinerary. Any passenger arriving at the departure port without a passport, or with the incorrect documentation, will not be allowed to embark. Such circumstances are not covered by insurance and no refund claims will be entertained.


Pullman Berths


A number of cabins can accommodate a third or fourth passenger in upper Pullman berths. Such berths are accessed by a short ladder, which is stored in the cabin and when not in use, the berths are folded back against the cabin wall. Potential occupants of Pullmans therefore need to be sufficiently fit and able to climb the ladder to reach their berth. Please refer to the deck plans to ascertain which cabins offer Pullman berth capacity for additional occupants.


Quality Control In order to maintain a high standard of customer service, please be aware that telephone calls made to our Reservations & Customer Services Departments are recorded for monitoring and training purposes.


Refreshment Facilities Complimentary tea and coffee is available from the


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relevant refreshment station on each ship between the hours of 06.00 and midnight each day (with the exception of Columbus and Magellan which are 24 hours). Outside of these times, you may purchase hot drinks and a range of speciality coffees from any of the ship’s bars.


Restaurant & Table Reservations Whilst breakfasts and lunches are generally served in the restaurant on an open seating basis, two sittings with allocated seating are operated for dinner in the evening. On days at sea, these sittings are normally timed to commence from 18.00hrs and 20.15hrs and these timings may vary during port days. You should state any preferences for a particular dinner sitting and/ or table size at the time of booking. Please note that requests for specific dining sittings and/or table sizes will be treated strictly on a ‘first come, first served’ basis and will be subject to availability. Whilst every effort will be made to accommodate preferences, no guarantee or confirmations can be given.


Safety on Board Shortly before the ship sails, or if this is not possible within 24 hours of departure, a full safety drill will be held and this compulsory exercise will give passengers precise information of what to do and where to muster in the event of an emergency on board as well as important instructions about life jackets and the emergency procedures in place. In the event of adverse weather or sea conditions it is important to take extra care moving around the ship, making use of the handrails and heeding any special instructions given over the P.A. system. In certain sea conditions, use of the passenger lifts may be suspended for the duration and outside cabins on the lower decks may have protective covers, known as deadlights, placed over their portholes. These covers will therefore exclude natural light from the cabins affected. Such restrictions will be lifted as soon as it is practicable


Security For your complete security and peace of mind, there are stringent security measures in force, particularly at UK ports. All cabin baggage will be electronically screened, hand baggage may be examined, and you will be required to pass through an X-Ray arch prior to boarding the vessel. At embarkation you will be issued with a personalised ID card which is used for gangway control purposes and validates you as a bona-fide passenger.


Service Charges & Gratuities We operate an automatic service charges and gratuity system whereby an amount of £7.00 per person per night (this amount reduces to £6.00 per person per night) for cruises of greater than 16 nights duration and for Astor $12.00 per person per night ($10.00 per person per night for cruises of more than 11 nights duration) is automatically added to your onboard account.


All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward and your waiter or bar attendant but also between the hidden stars behind-the-scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person. If you notice an issue that makes you think twice about our service charge, be sure to speak with our Quality Ambassador at the Front Desk who will try to resolve the matter before adjusting these becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also personally reward a crew member in addition for excellent service, feel free to do so!


We offer a choice of four great value ‘CMV Additions’ package options that include gratuities, service charges and other extras so that you can budget accordingly and avoid any extra costs. Savings are available on these packages when booked and paid for before your cruise. Full details are shown on pages 22 - 23.


Shore Excursions An attractive programme of optional excursions is offered at each of our ports of call. The exact content and pricing of the programme will be finalised closer to your cruise. You will be sent full details, including information on how to pre-register for your excursions online or by post, with your pre-sailing information around eight weeks prior to sailing. Availability permitting, you will also be able to book on board with our Shore Excursion staff who will be pleased to assist you in selecting the excursions most suitable for your requirements.


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