FEDERATION
By Stan Brathwaite, RAF FF Housing Specialist
Accommodation
DIO SFACompensation Scheme progress report. Following the introduction of the DIO Customer Compensation Scheme, the most recent information is that: •Missed Appointments Claims –There have been in the order of 600 claims, of which 72 have been rejected. The overall cost £10,500.
•Move-in Claims –62have been received, of which three have been rejected. Overall cost £2,560.
Aside from Combined Accommodation Assessment System (CAAS) issues, the number of Service Family Accommodation (SFA) cases brought to our attention continues to reduce and the DIO and CarillionAmey (CA) stats all point towards positive improvements in performance. Whilst we welcome such improvements, we cannot lose sight of those families that have still been subjected to poor service and all that that implies, and we continue to present their concerns to DIO and CA.
Youwill know from previous posts that winter months are often littered with heating and boiler failures and aconsequent, enormous catch-up effort byCAto provide families with the warmth and comfort expected.Wehave been reassured by CAthat ‘lessons have been learned’ and that contingency plans, such as temporary staff increases, forward provision of more comprehensive range of spares on vehicles and reviewing the five-day forecasts daily,to enable better planning at peak periods, will all be in place so that the problem is much reduced when compared to recent winter periods.
30 Envoy Winter 2017
The numbers and costs of claims will no doubt continue to rise until service delivery improvements are widespread. The scheme was initially marred by the inability to source the vouchers, used as the method of recompense, to pass on to customers. However,this problem is finally resolved and vouchers are now being issued. Please do contact me however,ifyou experience anything different!
The SFACombined Accommodation Assessment System (CAAS). In the last edition of Envoy,I alluded to the rising number of CAASchallenges and appeals and then attempted to throw alittle light on the complexities of
CAASitself.Atthe same time, I have been representing your concerns to
DIO.This has gained traction and it is encouraging to see that aroot and branch review of CAASisnow underway. We were invited to, and attended, the inaugural CAAS Continuous Improvement Working Group held at Wyton in Sep 17 and chaired by DIO SD Accn Head. It is already clear there will not be aquick fix for the many complaints many of you have. However,itisawelcome step forward and we will keep you in the picture as developments
occur.Inthe meantime, be aware that SFA CAASbanding increases for 2017 have been postponed until Apr 18.
Contains public sector information licensed under the Open Government Licence v3.0. MOD Crown Copyright 2015.
raf-ff.org.uk
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