COMPANY PROFILES
Universal Companies 18260 Oak Park Drive, Abingdon, VA 24210 USA
Tel: +1.800.558.5571 Fax: +1.800.237.7199 Email:
info@universalcompanies.com Twitter: @universalcos LinkedIn:
www.linkedin.com/company/universal-companies Facebook:
www.facebook.com/universalcompaniesinc www.universalcompanies.com
Background Universal has served the spa industry with excellence since Marti Morenings and her father, Dr. G.H. Morenings, founded it in 1982. In 1999, the company changed its name from Universal Esthetics to Universal Companies, providing all spa professionals with a one-source spa solution.
Main products and services Universal Companies is the leading single-source supplier of thousands of spa products, including spa boutique, skin care, lash and brow, massage and body, mani and pedi, implements and supplies, apparel and linens, and spa equipment items. Many of its products are exclusive, and the company offers a wide variety of branded products.
Additional products The company also distributes marketing and merchandising tools. Additionally, Universal Companies provides many levels of consulting resources, educational materials, and training options through its national education program and spa development division.
USPs Universal Companies’ mission has always been to deliver innovative spa solutions and excellent customer service to maximize
www.spahandbook.com
Left to right, Marti Morenings, founder and Brenda Elliott, CEO
How many spas do you supply? Universal Companies is the leading single-source supplier to over 30,000 spa professionals in 47 countries.
Top clients Gillian’s Spa, Bermuda; Hyatt Regency, Trinidad; St. Regis Bahia Beach Resort, Puerto Rico; Rosewood at Baha Mar, Bahamas.
Universal Companies’ Sposh spa crafted linens
success. With over 30 years of proven success, it helps clients to build business and grow revenue. The company also strives to give back through a variety of wellness and sustainability initiatives. In September 2006, spa professionals began replacing their usual hygienic vinyl gloves with pink gloves from Universal Companies, showing consumers their support for the battle against breast cancer. Universal also works with customers to implement green practices and encourages its vendors to apply high environmental stand- ards to their own products and processes.
Plans for 2015 Universal Companies will continue to provide an excellent customer experience through growing its proprietary brands, supplies, business accounts, and education. The company is also looking to expand on the West Coast.
Who’s who? Brenda Elliott, CEO; Minette Bruce, CFO; Karen Short, SVP sales & marketing; Manuel Lopez, SVP operations.
What the clients say “Wonderful company. They will go the extra mile for you and help with your business in anyway they can – helping you succeed and provide you with all you need to achieve your dreams.” Tina Mays, Universal Companies customer
SPA BUSINESS HANDBOOK 2015 239
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