COMPANY PROFILES
ResortSuite 171 East Liberty Street, Suite 207, Toronto, Ontario M6K 3P6 Canada
Tel: +1 416-259-0715 Fax: +1 416-352-5511 Email:
info@resortsuite.com Twitter: @resortsuite LinkedIn:
www.linkedin.com/company/resortsuite Facebook:
www.facebook.com/ResortSuite Blog:
www.resortsuite.com/blog/ www.resortsuite.com
Background Founded in 2000 by Frank Pitsikalis, ResortSuite is a leading-edge software company specialising in integrated hospitality management systems.
Main products and services ■ ResortSuite SPA: software to manage and
operate the most complex spa operations. ■ ResortSuite PMS: software to manage
operations and room reservations. ■ ResortSuite CLUB: software to manage membership dues, renewals, access
privileges and billing. ■ ResortSuite GOLF: software to manage
tee times, group bookings and courses. ■ ResortSuite F&B: software to manage
dining areas and venues. ■ ResortSuite SKI: software to manage lift
tickets, season passes, rentals and retail. ■ ResortSuite WEB: online booking engine allows guests to book spa services, classes, room reservations, view member statements, book tee times and purchase ski lift tickets
and gift cards. ■ ResortSuite CONNECT: email automation
and e-marketing tool. ■ ResortSuite MOBILE: branded mobile app allowing guests to book spa services, classes, activities, room reservations and golf tee times, and purchase ski lift tickets.
www.spahandbook.com
Frank Pitsikalis, CEO
■ ResortSuite SOCIAL: Facebook app
allowing your guests to book all amenities. ■ ResortSuite DASHBOARD: monitor KPIs across all operations to drive business decisions.
USPs ResortSuite offers a uniquely integrated solution. Destination spas running multiple solutions across various amenities (spa, dining, activities, golf, etc.) are common. Although many of these solutions may be best in class, having these silos of guest information scattered across your various operations fragments your guest. With ResortSuite’s integrated design,
you have a full, clear picture of every guest across the property. Different modules cover each area of your unique operation (SPA, GOLF, PMS, F&B, CLUB, etc.) and are fully integrated with one another as well as individually considered best in class. Add-on modules such as WEB, MOBILE, SOCIAL and CONNECT allow ResortSuite to be integrated beyond operations into a guest-facing realm where guests can book their entire stay in real-time, online or on their mobile device.
Top clients
OMNI Hotels & Resorts, The Breakers, Glen Ivy Spa, US; Champneys, The
Savoy - Fairmont, UK; Jumeirah, worldwide; Rancho la Puerta, Mexico; Ste Annes, AVEDA, Canada.
Where in the world? United States, Canada, Mexico, UK, Europe, Middle East, Central America, India.
Plans for 2015 In 2015, ResortSuite will take online booking to new levels with its Resort Activity Planner. Enhanced rental capabilities, more advanced functionality in yield management and more tablet-based applications (RS OPS).
Who’s who? Frank Pitsikalis, founder & CEO; Fauzi Zamir, CFO/ COO; Stephan Karayannopoulos, VP product development; James Drozdiak, VP of sales.
What the clients say
“With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation. “We can now ensure a personalised guest experience at every interaction, be that in person, on the phone or online.” Alan Whiteley, group managing director, Champneys Resorts
SPA BUSINESS HANDBOOK 2015 215
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