PROJECT PROFILES
PROJECT PROFILE
PROMOTION School swim instructors can now enter progress data at the poolside using an iPad S
hrewsbury School – an independent school in Shropshire for boys
aged 13-18 years – is home to an impressive array of sports facilities, which include a boating club, swimming pool, health and fitness centre, racquet club, squash courts, national indoor cricket centre and indoor rowing. And now these extensive facilities have been enhanced with new management software. The site required a more
INTO THE DIGITAL AGE
Client: Shrewsbury School, UK Supplier: Xn Leisure
working within the sports facility were informed of the software improvements and Xn Leisure provided comprehensive training for members of staff on the new system,” says Moore. “The enhanced features
comprehensive system to improve the management of the facilities: storing and monitoring records, reservations and reporting, and catering for the extensive range of facilities and growing number of members – the facilities cater not only for pupils but also for the public. Prior to this, reservations, records and reporting were paper-based. Following a detailed tender drawn up by sports facilities
and functionality of the new system has improved relations between staff and customers, with the addition of a user- friendly interface for online bookings and access to the home portal, where members of staff and customers can leave comments and feedback.” He continues: “An example
The private school also welcomes public leisure users
of where the Xn Leisure system has been particularly successful has been in keeping records for the new learn to
swim programme. We now have over 1,000 children taking part each week. All participants receive a membership card with which parents can track progress via the home portal. “The system is very straightforward. Paper trails have
manager Ed Moore, Xn Leisure was selected as the software supplier. Xn Leisure worked closely with the client, installing a tailor-made system to improve communications via text and email alerts, save time with the introduction of online booking, and reduce staff costs with automated access control. Xn Leisure’s Dimension solution was installed – an intelligent
piece of software that enables staff to manage new and existing customers, and identify off-peak periods to assist with future staff planning and marketing strategies. “All members of staff
been reduced significantly, as all swimming instructors enter information at the poolside via iPads. Information is up to date and time-consuming end-of-term paperwork a thing of the past. “Benefits can be seen throughout the club, and the system
has benefited me directly as a manager, giving me easy access to financial performance and staffing rotas. I wouldn’t have been able to make the differences I’ve made to customer service and operational efficiency without the Xn system.” Details:
www.xnleisure.com
90 Read Health Club Management online at
healthclubmanagement.co.uk/digital June 2015 © Cybertrek 2015
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