PROJECT PROFILES
The EZ-Runner system at Uplands manages member and non-member bookings, and membership is also processed online U
plands Sports Centre is a not-for-profit community sports centre in Wadhurst, East Sussex, offering the
latest Unity package from Technogym and with Ez-Runner managing bookings and memberships within the centre. Uplands has recently been reviewing
how best to service its community with enhanced products and services – and one of the key things all its members wanted was online booking. As members and non-members alike are able to use its facilities, the online booking system needed to take care of member and non-member pricing, including getting guests to sign any pre- activity questionnaires prior to booking
– thereby saving a huge amount of time when checking in at reception. EZ-Runner delivered this system,
also ensuring the booking journey was fl exible and integrated into the online
SEAMLESS SERVICE
Client: Uplands Sports Centre Supplier: Ez-Runner
brand of Uplands. Timetables are live, and users can also book personal trainers or bikes in group cycling classes. “This is crucial,” says EZ-Runner’s
Shez Namooya. “All leisure solutions worth their weight can do online bookings. What we want to ensure is our clients’ online branding is not interfered with by our booking engine.” PT bookings also ensure time is
optimised, leaving no gaps and also picking the right resource at the right time – based on the centre’s operational rules. There’s also an option to bring the booking process to life with the power
PROJECT PROFILE
PROMOTION
of social media: videos can be added to allow PTs to talk to prospects, or show what classes are like before booking. In addition, Uplands can link promo
codes via Twitter or Facebook to offer special rates limited by time or volume. And the online portal doesn’t end
with bookings and signing up for membership. Uplands customers can also manage their account, looking at booking history and statements for example. They can change their details, renew or upgrade memberships, or pay off debts – the latter in particular being a win-win scenario. It reduces the time it takes for debts to be paid, by offering a convenient and discreet way to pay outstanding debts. Members are less embarrassed and can pay off any balance wherever they have internet access. Memberships are also processed
Timetables are live, and users can book specific bikes in group cycling classes 82 Read Health Club Management online at
healthclubmanagement.co.uk/digital
via the website – a process that takes care of any questionnaires, pro-rata, and validation of addresses and bank details within a few minutes. In just fi ve minutes, you’re a member with validated information ready to be sent to the bank for Direct Debit. There has also been a reduction in the number of Direct Debit rejections that were processed due to human error. Details:
www.ez-runner.com
May 2015 © Cybertrek 2015
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