The spacious and practical new men’s changing facility
We only had a limited space but Craftsman were able to bring their decades of experience into play to create a locker configuration that worked for our customers.
seating, to rival the high standard of fit- ness provision in the new gym. “As a business model we’ve always
placed quality at the top of our priori- ties,” explains Walker. “When the trust was established, we sought to make the customer journey as good as it could be; to fulfil this philosophy we believe that an excellent standard of provision should be provided throughout the centre, and that includes the changing rooms which are at the heart of every facility.” Following huge success for the chang-
ing provision that Craftsman had installed at the trust’s other sites, Walker was in no doubt that the company should be drafted in again, this time to optimise the footprint
of Airdrie’s existing male and female changing rooms by installing new, higher quality lockers that matched the customer demographic and redesigning the rooms to enhance the customer experience. “We’ve received excellent customer
feedback on the new provison,” Walker reports. “The members love the Stow- and-Go with Craftsman’s Maximizer also receiving plaudits as it is great for those travelling to and from work. The Crafts- man designs are second to none; they’re fit for purpose and offer an organisation of space that allows users easy and practi- cal access to their belongings.” Locker design is only one aspect of the process. Layout and the customer journey
through the changing facility are just as important. “We only had a limited space to work with but Craftsman were able to bring their decades of experience into play to create a locker configuration that worked for our customers at Airdrie,” Walker adds. “The impact of the new provision at
Airdrie was similar to that experienced at the previous installations transformed by Craftsman. As a trust, we strive to be as a good as, if not better than the private sector and changing rooms need to match other elements of provision. Craftsman has helped us meet the ever-increasing ex- pectations from customers in providing a great changing experience.”
To draw on the Craftsman experience in helping design changing rooms that work: Call: 01480 405396 Email:
johng@cqlockers.co.uk Web:
www.cqlockers.co.uk ALINGTON ROAD, LITTLE BARFORD,ST. NEOTS, CAMBS PE19 6WE
Issue 2 2013 © cybertrek 2013 Read Sports Management online
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