SLEEPER SPECIFIER
PORCELANOSA ONA Porcelanosa has introduced a new ceramic tile with the look and feel of natural stone. Ona is a three- dimensional tile carved with a reef pattern available in four colours – White, Beige, Natural and Marron – and two finishes. Tel: +34 964 507 140
www.porcelanosa.com
CASE STUDY: Swisscom provides Managed Network Services for Mandarin Oriental Hotel Group
LUXURY HOTEL COSMETICS ZENOLOGY Luxury Hotel Cosmetics has added Zenology’s new Mandarin Green Tea products to its collection of guestroom amenities. The freshly steeped spiced green tea with mandarin zest fragrance is made from skin-friendly ingredients that are non-allergenic and not tested on animals. Packaging is also made from recyclable materials. Tel: +31 (0) 252 235 536
www.luxuryhotelcosmetics.com
Mandarin Oriental Hotel Group (MOHG) has entrusted Swisscom Hospitality Services with the remote management of its IT infrastructure at five European locations. As the central network manager, Swisscom optimises the service availability for the core network components within each hotel, covering all central, floor and in-room switching, Wi-Fi infrastructure, and UPS power supply monitoring. Through its advanced network management tools and specialied resources, Swisscom guarantees some of the strictest service levels practiced in the industry today.
“Swisscom offers us a proactive approach to managing critical components, which results in greater service reliability for our guests and allows Operations to focus on running the hotel rather than on maintaining the technology,” says Paul Missen, Vice President Technology, EMEA. Over the past year, Swisscom has liaised with Mandarin Oriental’s system providers to define detailed incident recognition and escalation procedures that enable the pro-active monitoring of all active and passive network assets. Today, Swisscom’s Lisbon-based Network Operations Center monitors all systems 24/7. A dedicated helpline is available for MOHG at all times.
ESPA
IN PROFILE Founded by Susan Harmsworth in 1993, ESPA has pioneered the spa and wellness industry with the design, build and operation of spas around the globe. Every ESPA spa displays originality, innovation and is a seamless extension of the adjoining property and brand. These factors, together with each client’s specific brief, mean no two ESPA spas are ever the same. Partnering with hoteliers, investors and owners, ESPA’s approach not only leads to the ultimate guest experience, but also generates solutions that drive commercial return. In addition ESPA offers a comprehensive range of skin and body care products. Tel: +44 1252 742 800
www.espaonline.com
184 MAY / JUNE 2012
WWW.SLEEPERMAGAZINE.COM
Swisscom is the only party offering enterprise- grade service management tool to the hospitality industry in EMEA today. “Our Managed Services are a breakthrough for hotel operators,” comments Leo Brand, CEO of Swisscom Hospitality Services. “For the first time in the history of the hospitality industry, an independent party can monitor and manage multiple systems one-stop and provide its partner hotels with real-time data about their vendors’ service level (SLA) performance.”
Swisscom Managed Services build on IBM’s Tivoli software, which Swisscom has adapted to serve the specific needs of the hospitality business. Swisscom presently manages the IP networks of Mandarin Oriental Hotel Group in London, Paris, Geneva, Munich and Barcelona.
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