PRODUCT FEATURE


Forward thinking hotels are putting information in the hands of the guest by providing concierge services through mobile channels.


At Your Service... W


ith the predicted exponential growth of smartphones and an increasingly technology savvy guest, hotels are


looking to differentiate through the services they provide, and more importantly, the way in which they provide them. A number of systems have been introduced that are designed to add value to the traditional concierge service, while providing the hotelier with a chance to open up further revenue opportunities with targeted promotions. According to Roger Taylor, CEO, Quadriga:


“Recent advances in technology, and the subsequent growth in popularity of mobile devices has meant that guests now bring their own content into the hotel, and hoteliers are taking steps to make provisions for them to use it within a hotel environment as they would at home.” Quadriga has launched a new range of mobile-based communication platforms,


176 MAY / JUNE 2012 WWW.SLEEPERMAGAZINE.COM


QDelegate, QValet and QMenu, which harness the latest mobile technology to enable guests to access relevant information in a format familiar and easy to them, encouraging them to interact, purchase, and drive new revenue opportunities for the hotel. QMenu, a tablet application that provides


an easy-to-navigate interactive menu, works to enhance food and beverage selections enabling establishments to drive up average order value. “QMenu’s main benefit to the hotelier is that it provides a powerful visual experience in a familiar format, inviting customers to browse and spend more,” explains Taylor. “It is also possible to add in promotional apps to provide relevant content and drive additional revenue.” Quadriga’s QDelegate is a mobile


application designed for event management. “QDelegate has the capacity to be beneficial to the hotel, the event organiser and the event delegate,” explains Taylor. “It allows


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