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HEALTH CLUB MANAGEMENT


Who’s getting it right in exercise referral? p52 contents


03 editor’s letter The Net Promoter Score® provides the industry with a new weapon in its battle to improve member retention, says Kate Cracknell


08 letters We need to reassess our approach to education in the area of personal training, says Faster’s Peter Banbury


10 news round-up New format of Quest assessment scheme revealed and Swedish weight loss programme to launch in UK


16 international news Pelikaan’s Medical Health Clinic opens in the Netherlands


18 people news New president for Star Trac and a reshuffl e at Millennium Partners


20 fi a update David Stalker reports on the new Let’s Get Moving initiative


Make an impact with your clients p61


23 diary dates Prepare for FIBO this month, and SIBEC UK and BodyPower in May


25 competitive edge Cycle the Thames, run the Venice marathon or hike and bike in the French vineyards


26 everyone’s talking about... medical wellness Should we be delivering medical wellness and what will it involve?


28 interview dr art curtis Kate Cracknell talks to Millennium Partners’ head of club M&A – and the chair of IHRSA – about the sector’s opportunity to evolve


Changing perceptions of ageing p48 4


34 building bridges Jo Talbot takes a look at Medfi t, Dublin’s new European-style physiotherapy-clinic-meets-gym, which specialises in back care


Read Health Club Management online at healthclubmanagement.co.uk/digital


38 best in class Phillip Mills outlines ways in which clubs can work towards excellence in group exercise, plus a round-up of new group exercise options


44 pay & play We talk to one of the co-founders of payasUgym about the innovative new ‘pay per visit’ concept


48 positive ageing Colin Milner, CEO of the International Council on Active Aging, looks at breaking down stereotypes to target the grey market


52 terms of reference We investigate the challenges of exercise referral and look at some existing best practice schemes


56 show preview fi bo Looking ahead to the 26th FIBO, covering fi tness, wellness and health


april 2011 © cybertrek 2011


Expert advice on group exercise from Phillip Mills p38


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