Improved Service and New Products from Frontline Bathrooms W
hen Frontline Bathrooms launched its 2013 brochure earlier this year, not only did it bring new products to the market in the form of furniture, baths, sanitaryware and specialist bathroom wall and flooring solutions, but it also brought with it a brand new service for customers.
In response to increasing customer demand Frontline has now extended its order cut off time for next day deliveries to close of business at 5pm, which is a service that’s already proving extremely popular. Michael Sammon, Sales and Marketing Director at Frontline Bathrooms, comments: “In challenging trading times we appreciate it is essential to constantly review and improve our service delivery agreements, thus offering our customers a relevant and competitive edge. When consumers have made the decision to buy they don’t want to wait so offering next day delivery, even if ordered late afternoon, demonstrates real customer service commitment. Essentially our customers can wait until the end of the day to process their orders and still guarantee next day delivery.” Proving the worth of the initiative already, Frontline has seen sales of next day delivery items increase significantly and below are comments from just two of their many satisfied customers:
“Extending the deadline to 5pm takes all the panic away. Offering next day delivery on all sales made that day is like holding all the Frontline products in stock in our own warehouse. If a plumber needs to order an extra tap, sink or change a bath he can do so in
the confidence we will have his order ready for collection the next morning. It really is the best thing since sliced bread!” Roger Peck, Sales Director of KBB East Anglia “Extending the next day delivery cut off to 5pm has already helped us grow our business - we can react almost immediately to customer demand. In the age of the internet customers are looking for instant gratification and this service from Frontline helps us to deliver it! Being able to guarantee next day delivery to a customer who orders at 4.30pm is almost as good as holding the stock ourselves. We are very pleased”. Carl Bergmann from the purchasing department at Plumco This, combined with the introduction of new products such as the Aquapure Range 2 selection of fitted furniture, which is available in White, Walnut and Avola Grey, the Aquatrend Petite furniture packs that are ideal for cloakrooms and en-suites and the innovative wall and flooring solutions that can offer you the chic look and feel of a wood floor without the expense or the worry, makes Frontline an attractive option for all your bathroom needs.
u0845 470 2424
uwww.frontlinebathrooms.co.uk
BATHROOM SUPPLEMENT BKUAPRIL 2013
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