Software Solutions
Doing your homework A
s with all purchases doing your homework is always wise. Whether investing in a new computer or upgrading the mobile phone a little research can save not only money but give you long term benefits. The purchasing of a business management system needs due diligence and this effort should reward you in both the short and long terms.
Think about everything that makes your business
Comment by Charles Kovacik Managing Director, SMART Systems
unique. What? How? Why? Your processes; your business model and the bespoke product you offer. Give some thought to the good procedures you follow and question each stage of the process. Note down the weak areas, when looking for a business and operational management system, it helps to have a list of features required. Brain storm with colleagues; find out what will help them to do their job efficiently.
You should create a list of requirements (functionality) that you want the system to address. The typical items might include reliability of pricelist data; re-price a quotation in an alternative range; management reports showing profitability. How does the system link to other programs such as the design software or accounts package?
Question if a system is scalable. Will it meet your needs now, in three years, in seven years? Will the business system handle increases in the number of employees or multiple branches?
It’s important to also be sure not just that the system can handle your business, but that your business can handle the system. Assess your capabilities and be sure you meet the hardware and software requirements necessary to operate the system. Can you maximize the return on investment without expensive running costs? Finally, never assume that all industry specific solution providers are the same in what they develop, don’t be misled by unnecessary bells and whistles.
u For more information,
please call 01344 878110 or visit
www.smart-systems.co.uk
Good support ensures successful management system for Atlantis
offered to send one of their managers to the Atlantis offices to spend time learning more about the wants and needs of the business. Within a few hours, SMART Systems were able to demonstrate their understanding of Atlantis’ business requirements and how their Connect Plus system was the most appropriate to address them both in the short and long term.
Implementing a new system can be challenging; however, as Atlantis discovered SMART Systems places great emphasis on support. In addition, in this instance onsite training was included within the package and the team at Atlantis were very quickly able to get to a position of expertly quoting and ordering products. In the ensuing period, with regular online assistance from the SMART Systems Support team and their expertise and dedication, Atlantis wasted no time in tailoring Connect Plus to their precise requirements.
C
hoosing business software is never an easy task, and making the right choice is only part of the solution. An efficient, knowledgeable and professional support team is as important as the system. Just such a challenge faced Sean Cafferty, owner of Atlantis Kitchens in Kendal, when, a year into his expansion plans for the business, it became obvious that the headaches of manually
processing every aspect of a successful KBB Company needed to be addressed. Solutions from SMART Systems’ were on his short list. Not only did he feel their solutions had a much greater depth of functionality and was user friendly, what further impressed, was the knowledge, commitment and attitude of the SMART Systems team.
Before making a final decision, SMART Systems
Sean concludes “In my opinion the SMART team are second to none; their response to requests is immediate, always keen to help and will remotely connect to my computer in an instant to demonstrate the answer to any queries we might have”.
u01344 878110
uwww.kbbconnect.co.uk
BKUAPRIL 2013 31
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