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contents Convene® TheMagazine of the ProfessionalConventionManagementAssociation

CoverStory CMP SERIES

The First Step Is AdmittingYou Have a Problem 54 Have you ever had the sense that something is wrong with yourmeeting—something fundamental, profound even, but you’re not sure exactly what? Don’t ignore that feeling. Because you can fix whatever is broken.

12_11 Volume 25, Issue 12

58

7 Problems, 18 Answers The way you treat your speakers is shameful, PowerPoint is just awful, your attendees are terri- fied of your Q&A—plus four other things you’re doing wrong. And how to do them right. Hunter R. Slaton

www.pcma.org

64

The Completist One way torevitalize your meeting? Apply the Complete Convention model, which Appreciative Inquiry pioneer David Cooperrider has created as a way tohelp make large-group events “10 times more productive than they’ve been.” Susan Sarfati

72

Rebooted Even IBM’smeetings aren’t immune fromcom- placency—or at least they’re weren’t, until the company decided to reinvent themin a way designed toengage, inform, discuss, persuade, and inspire. Barbara Palmer

pcmaconvene December 2011 1

Cover illustration by Jon Reinfurt

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