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TOMORROW’S CLEANING AUGUST 09
Servicing these toilet areas are 30 store rooms opening generated huge footfall. As a result the top international designer brands have
which have to be stocked and maintained. we were restocking every day at the start, their UK flagship stores.
It decided early on that the layout of these
with some further interim deliveries as we
The success of the cleaning and washroom
rooms as similar as possible, despite different
bedded down and learned the usage patterns.
hygiene is a team effort which is relationship
sizes. This was done so that cleaners would be
During the day the cleaners are continuously led. There is constant communication
able to find supplies quickly. The Supplies
maintaining the high standards specified by between the site management, Clean
House also trained the delivery people to stock
the management. During the night each
Domain, ourselves at The Supplies House,
the rooms consistently in the same format.
facility receives a thorough deep clean
and our suppliers. This means we can predict
The opening of the Centre, as is the way with
and all vanity units are dried and polished,
many events, and react as needed, so that
these things, was not as smooth as we would
and fittings are sanitised.
the washrooms remain as pristine as the day
have liked. The builders’ clean should have
the centre opened. This is like a military
Maintaining standards does not rely solely
started 4 weeks before the opening. However,
operation - everyone is fully trained, the
upon providing top quality products, staff
there were many hundreds of builders in the
products and equipment are on site ready
training is essential as the site cleaners are
for use and each member of the team has
centre literally the day before the opening,
ambassadors for them. For many of the staff,
enthusiasm and job satisfaction.
making the cleaning job very difficult.
English is their second language, so the
A great example for our profession.
As the opened doors at 8 am for the opening
COSHH and product training have been
www.supplieshouse.com
ceremony, we were still stocking the
designed to be very visual and hands-on.
washrooms furthest way from the entrance.
New staff attend an induction course and
Someone likened our efforts to a swan going
all staff receive continuous training on
up river, everything serene and sorted on the
cleaning techniques.
surface, whilst paddling furiously underneath!
All the washrooms at Westfield are kept
The opening days were much busier that
scrupulously clean and meet the very high
anyone had hoped for. The publicity for the standards expected in a centre where all
48
| TOMORROW’S CLEANING | The future of our cleaning industry
WASHROOM HYGIENE
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