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TOMORROW’S CLEANING AUGUST 09
Case Study
Fashionable
and affordable
washrooms
BRIAN CHAPMAN, MD OF THE SUPPLIES HOUSE, TELLS US
HOW THE INDEPENDENT DISTRIBUTOR PROVIDED WESTFIELD
SHOPPING CENTRE WITH WASHROOM PRODUCT
PERFECTION SO THAT VISITORS CAN HAVE THE ULTIMATE
SHOPPING EXPERIENCE, EVERYWHERE THEY GO.
When Europe’s largest shopping centre, but had to consider cost-in-use and the the customer of testing and selecting the right
the 43 acre Westfield Centre in West London, environment. chemicals to provide quick and effect cleaning
was being specified; the owners were adamant
From the earliest stages the distributor worked
that also maintained the very high quality feel
about presenting a very “up market” feel.
in partnership with the contract cleaners for
the architects has designed in, resulting in the
The Centre, which opened in October 2008, the centre; Clean Domain. Together, they
Efive range being selected.
has the Black Label Shopping Centre status. helped the customer to understand the options For paper goods, products from 12 manufacturers
People visit it from all walks of life, including around quality, price and environmental were reviewed and presented to eventually
many stars and TV personalities from the BBC impact. They also went through a process with settle on Metsa Tissue for the paper supplies.
across the road. Over 20 million visitors a year
continued on page 48 >
are expected to come through the doors.
To make sure that it caters to their every need,
the centre has 39 high-class toilets.
Like everywhere, the quality and
maintenance of the washrooms has a major
impact on the experience of visitors to the
centre, and the image they take away. For
example, the architects specified stylish
stainless steel sunken dispensers and
special composite marble-effect floors and
counter tops. To maintain these, our
washroom product selection was a detailed
process. The Supplies House had to
recommend items that provided luxury and
quality in line with this world class centre,
46
| TOMORROW’S CLEANING | The future of our cleaning industry
WASHROOM HYGIENE
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