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TOMORROW’S CLEANING AUGUST 09
Feature
The future of
cleaning has arrived
Over the last century, office cleaning has so much more to the client.
barely evolved whilst new technology has And Vodafone wins through
otherwise radically transformed the workplace. better quality of service.”
However, OCS is now pioneering CleanSmart™
OCS is so strong in its belief
which it claims is a radical new system that
that this innovative system will
will make us look at contract cleaning ‘in a
shape the future of contract
whole new light’.
cleaning; it has made significant
Often considered a low priority, low-tech
investment by launching the
activity, CleanSmart™ is a genuine
CleanSmart™ Academy. The
breakthrough for the cleaning industry that
Academy gives managers and
discards traditional techniques in favour of
staff the knowledge and skills
applying the proven principles of lean
they require from basic
engineering to ensure the most effective use of
‘practitioner’ status through to
resources. Developed in the USA, the system
the highest level where
was brought to the UK by OCS’ chief operating
successful completion leads
officer for the UK, Arthur Nuttall.
to ‘engineer’ status.
Simply put, CleanSmart™ brings the principles
training and managing staff in a much more
Recently, OCS received the first
of lean engineering to traditional cleaning
collaborative and controlled way too.”
JohnsonDiversey Sustainable Cleaning Award
processes to minimise the potential for wasted
Already implemented in more than 7.5
for demonstrating a commitment to health,
time. The CleanSmart™ planning team
million sq ft of office space, CleanSmart™
safety and the environment through
disseminates and analyses site data and, using
is already delivering exceptional results
CleanSmart™. The use of microfibre cloths,
specialised software, produces an optimum
with a wide range of additional benefits.
back-pack vacuums, flat mops and
productivity plan which minimises the net linear
At Vodafone’s prestigious Newbury HQ
minimised chemical use, along with lower
distance travelled by each cleaner. A schedule where the system has been in operation for
energy consumption all have the effect of
is then created which takes into account the over 2 years, business support manager
reducing environmental impact. Perhaps we
staff’s natural variances in productivity and Rob Hubbard explains:
really are witnessing a ‘quantum leap’ in
which is designed for them to carry out their
contract cleaning.
“In CleanSmart™ we perceived a completely
tasks in a controlled, co-ordinated way.
fresh way of looking at what many people see
www.ocs.co.uk
“This is the first complete overturning of as a basic and low skilled service. We are
conventional approaches,” says OCS’ Nuttall, always looking for innovation and that’s not
“It’s an entirely new system which makes use of easy in FM. I do continually look for
21st century software engineering capabilities. saving but not at the expense of quality.
“But it’s not just about methods, it’s about CleanSmart™ is radically different and offers
The future of our cleaning industry | TOMORROW’S CLEANING |
19
FEATURE
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