In Reference Appointments & Updates


HCE Group wanted to further extend vulnerability knowledge to a higher standard and, as a consequence, has developed the regulated Level 3 award in ‘Vulnerability and Mental Health Awareness in Relation to Enforcement Practices’. The qualification forms part of HCE Group’s wider Level 3 course in ‘Taking Control of Goods & Civil Enforcement’. The group’s training in vulnerability and mental-health awareness was evaluated across 23


quality mark indicators by the Ofqual-accredited national awarding body, Agored Cymru, including: learner engagement, equality and diversity, delivery planning & preparation, quality assurance, and delivery expertise.


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New figures released by the Finance & Leasing Association show that


asset finance new business (primarily leasing and hire purchase) grew by 16% in January, compared with the same month in 2016. New business in the plant and machinery finance and business-equipment finance sectors was up by 35% and 21% respectively, while commercial-vehicle finance new business increased by 3% over the same period. Geraldine Kilkelly, head of research and


chief economist, said: “January saw new business growth across most of the main asset sectors, with the industry recording its strongest rate of growth since August.”


Spratt Endicott Solicitors has announced the appointment of its new risk, quality and compliance manager, Rachael Eyre. A qualified solicitor and member of Lincoln’s Inn, she has been working in compliance since 2012. She said: “I am excited to be joining


Spratt Endicott Solicitors, a firm that enjoys a fantastic reputation. I look forward to bringing my experience in the industry to what is already a very strong team.”


Arrow Global Group and its subsidiaries have announced preliminary results for the year ended 31 December 2016. Lee Rochford, group chief executive


officer, said: “2016 was a landmark year for Arrow. We ended the year a larger, stronger, more diverse business. Underlying profit


after tax was 29% higher and we delivered strong returns, enhanced shareholder value and an increased dividend. “During the year, we completed record


organic purchases of £223m with the majority sourced in off-market deals. In addition, we acquired Vesting in the Netherlands and agreed the purchase of Zenith in Italy.”


Equifax has been granted full Financial Conduct Authority (FCA) authorisation with effect from 1 March 2017. Patricio Remon, president for Europe at


Equifax, said: “Achieving full authorisation is an important milestone for our UK business. It recognises our commitment to upholding the highest regulatory standards, ensuring fair treatment for consumers, and safekeeping the information entrusted to us.”


Nava Finance has appointed Target Group to service its loan platform. Nava secured approval from the FCA in January and Target Group will provide all loan-servicing support when its platform launches to UK borrowers early in the second quarter. Richard Lee, co-founder and COO at


Nava Finance, said: “We are focused on providing the very best service to our customers and this means ensuring the end- to-end user experience runs as seamlessly as possible. We sought a partner with expertise and experience in this space, and excellent processes to support the regulated environment we operate in.”


Compliancy Services has launched AR MonitorSM to help firms meet the FCA’s expectations outlined in the ‘Thematic Review of Principals and Their Appointed


British adults say that their personal or household finances are the most likely factor, from a list of common causes of stress and anxiety, to have a negative impact on their mental health, according to a new survey by R3. A quarter of British adults said that their personal or


household finances are currently having a negative impact on their mental health – 6% of British adults also say the finances of other family members have the same effect. Mark Sands, chair of R3’s personal insolvency committee,


Mark Sands


said: “Whatever else is going on in the world, things much closer to home are most likely to affect people’s mental health. No matter how old you are, where you live, or what you do, personal-finance concerns – even concerns about others’ finances – have a significant impact on wellbeing.”


Call & Screen Recording, PCI DSS Payment Portals, Call Scoring Applications. Centralised compliance, productivity & visibility. Protection for new measurements being considered already live


For more information, contact us on 0141 280 0275 or visit www.geniusppt.com 48 www.CCRMagazine.co.uk April 2017


Ofcom: Are You Ready for the Changes? No Capex Required


Flexible On Demand Commercials


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