CCR2 – Utilities & Telecoms Published in May’s edition of CCRMagazine
Utilities and Telelcoms has long been amongst the most interesting sectors of the credit and collections industry, as professionals are tasked with ensuring that payments are received from a wide range of customers, so that services can continue to be provided for the benefit of all.
As compliance continues to be a primary driver throughout the industry, this work is increasingly taking place amidst the full view of the regulator and the media. Industry professionals must walk a fine line to protect the vulnerable and to avoid fraud, and this important edition of CCR2 will look at how the industry can continue to develop its thinking and practice in both these core areas.
Articles in this edition of CCR2, may include:
l How has the regulatory pressure on the utilities and telecoms sector developed?
l New thinking in collections technology. l Developing customer conversations through text and online messaging.
l How can you properly remunerate your collectors? l How have the means that you use to communicate with customers developed?
l Using the learnings from your technology to improve staff training.
l To what extent has self-service become a factor? l Voice messaging for success. l The growing role of speech-analytics technology. l What you need to know about online collections portals.
l What to look for in an e-invoicing provider. l Using analytics to better understand behaviour.
Feature Focus – International credit management As businesses look to export markets for growth, how can credit managers allow profitable sales, and where can they look for help?
How To Guide Completing a compliance audit for your business – what you need to know and prove.
More Details If you would like to be part of this important edition of CCR2, or to contribute the Feature Focus or How To Guide, contact Gary Lucas on 07785 268404 or at
gary@ccrmagazine.co.uk.
Deadlines Editorial – Tuesday 18 April
Advertising – Thursday 20 April
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