In Focus Risk
Are your risk-management skills transferable abroad?
Skills learnt in the UK can be valuable abroad – and there is also much to learn yourself
Bryan Coverdale International financial services professional
coverdalebryan357@gmail.com
Do you only select your local area or, at most, the UK on recruitment websites? Why not expand your search to other
countries? Try and you will find your risk- management skills, honed in the UK, make you a valuable resource, and will provide many more opportunities. Having worked for the last 10 years in
Australia, for American Express, and Singapore, for Standard Chartered Bank, I can tell you that the benefits gained from developmental, cultural, monetary, and lifestyle standpoints are huge, irrespective of which part of the risk lifecycle you specialise in.
Ground breaking Treatment strategies, telephone contact initiatives, or even capacity planning, that you may have used for many years, can be seen as ground breaking and make an instant impact in some countries. And the more recent initiatives, such as
digital contact strategies, decile analysis of collectors, and enhanced MIS (such as payer rates and payer spin) can then be introduced to take the country performance to a new level. I have come across several new scenarios
and initiatives that have added to my knowledge and skills bank. Payment options I had not seen before in the UK. The importance of robust BCP plans
were emphasised due to the increased risk of natural disasters or political unrest. Capacity planning was particularly
important for an effective operation when 90% of collections volume (returned DDs) queue on one day. I have known regulators who required major changes implemented
April 2017
and, as a consequence, of having your own initiatives prioritised. In addition, the speed at which I now react
to situations has improved, as has my ability to adapt strategies, so they can be implemented in all countries, was tested daily! One thing is constant, however, in every
country in which I have worked: you can have the best systems, models, and even people, but, invariably, poor execution is the root cause of most problems. The ability
www.CCRMagazine.co.uk I have visited, reviewed, or audited in
excess of 200 different sites across 30 countries in my career, ranging from 2,000- seat operations working for US companies down to firms with five field collectors in Indonesia. In every case, it was possible to make a real difference, and this was my main driver. So look outside of your comfort zone and
take the plunge – the rewards are many and diverse. CCR
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within 48 hours, with no consultation. I prided myself on my communication and change-management skills, but they have been taken to a new level.
A new level Developing and implementing even the simplest change across multiple countries, with English invariably not the first language, requires patience, careful explanation, and constant follow-up to ensure a consistent outcome. Strong relationship-management skills are inevitably key to getting local buy-in
to identify and resolve issues on visits to internal operations, DCAs, or law firms was key, and provided the added value in the companies that were too close to the problem to see what was needed.
The speed at which I now react to situations has improved, and my ability to adapt strategies, so they can be implemented in all countries
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