In Focus Collections


>>


business will reflect how much they identify that change with a threat or


reward to their values or beliefs. If we identify that an individual is


becoming disruptively bossy, then the goal should be to reduce insecurity around status – such as setting projects that have a team-wide value.


Toxic behaviour Understanding the cause of behaviour is particularly important when a colleague demonstrates toxicity. Everyone will display a toxic behaviour at


one time or another – such as interrupting someone to dominate them, or making a face in a meeting to passively aggressively show discontent. Toxic behaviours usually stem from a


feeling of inadequacy or a perceived threat. Remedies to toxic behaviours do not need to be directed against the person exhibiting


As people become more aware of how others are appreciated, and that individual has to appreciate other people publicly too, they will not wish to contradict themselves and will become more positive in their feelings and outlook


them. For example, if a team member disparages other team members, then you can introduce an ‘appreciation’ stage at team meetings where everyone has to say something good about the team member ‘two persons to their right’. As people become more aware of how


others are appreciated, and that individual has to appreciate other people publicly too, they will not wish to contradict themselves and will become more positive in their feelings and outlook.


Conclusion Developing effective collections agents requires careful assessment of how hard to push or pull on the values and beliefs of the individual. Taking time to understand these, and


also working with those values and beliefs, is the key to having a happy, loyal, and committed team. CCR


34


www.CCRMagazine.co.uk


April 2017


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52