NEWSCOMPANY PROFILE BY SANDRA DICK
Above and beyond is the motto Blue Scotland abide by when it comes to the needs of their customers
Sunday night and the phone rings. You’re settled down in front of the telly – do you answer knowing it’s something to do with work… or let it ring?
Most would probably turn up the TV and ignore the phone. Jane Craig though, who sits proudly behind a desk
at Blue Scotland’s massive new base in Stirling, insists the weekend call – the one the rest of us leave to the voicemail – is just part of the job – regardless of which day it is. “If it means coming in on Sunday to get a part for
someone, we’ll do it,” she says. “It’s like a challenge. “That’s the culture here. We do what it takes to
help people.” It’s why Paul Houston, who runs their storeroom,
has been found at 10pm on a weekend night picking out a bearing or gear box, springs, valves or pumps, or whatever is urgently required somewhere from the tip of northern Scotland to the fringes of the north of England. Within hours, a product can be
on site, either in the hands of one of Blue Scotland’s seven engineers, or fast tracked to a customer for fitting. Storeman Paul and
Service Manager Adrian Millar have an almost encyclopaedic knowledge of pretty much every spare part going. And with room for around half a million pieces on the storeroom shelves, they need it. It turns out all Blue
Scotland staff at the new 3.5 acre base share a dedication to customers above and beyond the call of duty, from management to shop floor. Upstairs from the parts department and a cavernous
40,500 square foot warehouse big enough to act as a vehicle showroom, is general manager Allan Rae’s office.
14 SHM December 2016 Issue 132 By Sandra Dick
Blue Scotland Service Manager Adrian Millar with engineers Joe Fraser, Mark Noone, Aaron Dickson, and (getting a lift in front of the van) Tommy Glenn.
He insists the ‘can do’ attitude to customers’ needs, a massive stock holding and joined up approach to selling kit he calls it “synergy” – makes the Blue Scotland operation stand out from the crowd. Rather than selling kit and moving on, or delivering a
Blue Scotland General Manager Allan Rae outside the new warehouse and offices in Stirling
part but not much else, Blue Scotland employs a holistic approach to keeping customers ticking along. This approach is the same for customers from quarry or demolition businesses, small-scale skip hire firms, waste and recycling plants, local authorities or other commercial operations. “The car industry sets the benchmark,” he explains. “If
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