Front Gate
parkworld-online.com
Big Question
in association with
How often do you walk the park? What are some of the most important lessons this has taught you?
Jason McClure, Cedar Point, USA: By spending time in the park and talking with guests we have been able to provide additional comfort areas for non-riders or the thrill seeker that just needs a moment to catch their breath. Whether it's a more comfortable place to sit in the shade, a quiet space for some, or a prime location to watch their family enjoy a world-class Cedar Point rollercoaster, you can be sure that we locate these areas properly by first observing how guests use the park.
Mario Mamon, Enchanted Kingdom, the Philippines: With my office being in the park itself, I always find time to walk the premises at least once a day when it is in operation and even when it is not. Being observant of my surroundings in the park, as well as both guests and employees, has taught me a great deal in keeping up with what should be and what should not. Personal experience and observation is a key tool for me in learning how and what our guests feel and how our employees should conduct themselves.
Hogne Høstmælingen, Hunderfossen Familiepark, Norway: During ordinary operating days I always walk the park the last hour before opening to check that everything looks fine, and also to talk to, guide and motivate our employees. Additionally, I normally walk the park at least once a day while we are open. On peak days, I walk the park almost continuously. The park is such a vibrant society that has to be continuously tuned and optimised by management from walking around and listening to the different attention to detail from our employees.
Dale Kaetzel, Six Flags Over Georgia, USA: I walk the park several times each day. I do this to capture and understand the evolving opinions and ideas from our team members and our guests. I certainly enjoy the opportunity to interact with them on a daily basis.
Kernels
The Walt Disney Company has filed a patent for technology that could customise ride experiences based on the emotional state of passengers. Using onboard sensors, biometrics or iris scanners, or linked to Disney's Magic Band technology, the system would use data to change
elements in a ride to suite guest preferences, from ride pattern and speed to temperature or content.
Fantawild hopes to increase the number of its theme park properties in China to 40 over in the next five to 10 years, reports suggest. The group, which also boasts its own media-based attractions company, entertained around seven million guests during the first five months of 2016 at its existing 15 parks, according to senior vice-president Ding Liang.
Figures of Fun 1.3
billion US dollars – revenue in fourth quarter of 2016 at Universal Parks & Resorts, up 32.1% over the same period in 2015. The growth is attributed to stronger park attendance and guest spending, with the Wizarding World of Harry Potter performing particularly strongly at Universal Studios Hollywood
85.7
per cent –Walt Disney Company’s increased shareholding in Disneyland Paris operator Euro Disney after acquiring a 9% stake earlier his month from Kingdom Holding. The company has offered a 67% premium to acquire all remaining shares to it can take full control of the French resort
1,500
number of mammals, birds, reptiles and invertebrates at Blackpool Zoo in England, which celebrates its 45th anniversary in 2017
5,600,000
number of guests during second half of 2016 at Shanghai Disney Resort, which opened in June. Hotel occupancy during the first seven months of operation was as high as 90%
25,000,000
number of guests at Universal Studios Singapore since it debuted in March 2010 at Resorts World Sentosa. The 25 millionth guest visited on January 24 and was treated to a VIP tour and a bag of merchandise
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