C OMMENT & OPINION
THE FUTURE OF MERCHANT ERP SOFTWARE
Andy Archer regional vice-president for Epicor Software in the UK and Ireland, looks at the future trends in merchant ERP software.
THERE IS LITTLE doubt that the future will bring more changes ERP (enterprise resource planning) software. Merchant ERP software has as simple transactional applications that touch and often manage the entire
merchant market which enables us to produce driver for meeting the future head on comes from the requirements of our customers and the market members of organisations such as BMF and NMBS and and attend meetings and events whenever possible. Another important source of future trends is the user group meetings we attended. We encourage our users to interact and network with one another and this is often where the best ideas come from! Starting with these BisTrack collaborate further with the interested customers offering.
We have seen a change
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will continue in the future. Modules such as Scan management – but it is now almost a given that a BisTrack user will use it also to record and manage other documents that customer application forms. a considerable focus has been placed on the the use of CRM (Customer Relationship Management) the merchant sector. independent merchant is the service and relationship a merchant has with their the best results we have spend slippage or price erosion.
Going mobile number of users accessing desk.” This could be the traditional sales rep on the road looking for customer providing a total service for the customer walking around a showroom rather than being tied to a desk.
The latest developments from the BisTrack team are in who gets what device and are not tied to what the have to use.
Embracing the web have seen a rise in the amount of investment and focus builders merchants are placing on their web allowing customers and sales reps to access and view core information such
online purchase options We are now seeing even merchants look to the web as a valuable and important route to market. This means competing in a far more retail focussed market than a merchant of the websites and the information provided has This is one of the reasons BisTrack does not adopt a and instead allows users to
Considerable focus has been placed on the customer ex[erience and use of CRM
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functionality within the merchant sector.”
Meeting requirements BisTrack has evolved the unique nature of the merchant trade. This has resulted in a fundamental to the over Epicor releases updates to months. These releases are wish to take a release or not.
contain new additional move BisTrack forward in line with the needs of ERP solution that helps to
November 2016 BMJ
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