CONTENTS
From the editor Communicate,
communicate, communicate
W
e’re in the middle of a heatwave as I write this and the air conditioning sector has
been growin g quickly these last few months. We just need a little
more heatwave type weather and the air conditioning sector in the UK will be set.
However, one of the biggest problems those at the customer-facing end of the supply chain are facing is doubt and distrust from those customers. The F-Gas price increases have, and are, inevitable as the availability of high GWP gases reduces now and over the next few years. In our industry we can understand the whys and wherefores of these increases at least at a top level, but those customers who aren’t involved in our industry can’t understand the resultant in creased bill and think the worst of their maintenance providers. Delivering bad news to customers is never easy and there’s always a risk that the customer will turn to someone who isn’t telling them bad news – but for most, options can be discussed and price rises planned for or action taken to avoid it. Delivering bad news later, when it’s a done deal and there are no options is guaranteed to turn a customer away no matter what industry you’re in.
The only way to deal with change, even with uncertainty, is to
communicate what we know, when we know it and communicate it to the l
i easy to un easy to understan d ways.
Lynn Sencicle Managing Editor
@ACRNEditor 04 NEWS 17 SKILLFRIDGE SKILLFRIDGE
18 AIR HANDLING UNITS 20 REFRIGERANTS
22 COMPANY PROFILE – BEEHIVE COILS 30 SERVICE AND MAINTENANCE 36 INDUSTRIAL REFRIGERATION 40 COLD STORES
50 INFORMATION TECHNOLOGY 52 PRODUCT NEWS 59 CASE STUDIES 64 CLASSIFIEDS 70 PEOPLE
VOLUME 35 Number 08 VOLUME 35 Number 08
MANAGING EDITOR Lynn Sencicle:
lsencicle@datateam.co.uk 01622 699119 ASSISTANT EDITOR Charlotte Westwood:
cwestwood@datateam.co.uk 01622 699108 JOURNAL MANAGER Steve Bennion:
sbennion@datateam.co.uk 01622 699102 CLASSIFIEDS SALES EXECUTIVE Catriona Burke:
cburke@datateam.co.uk 01622 699122 ONLINE SALES Colin Ball:
cball@datateam.co.uk 01622 699167 ARTWORK EDITOR: Kirsty Hood:
khood@datateam.co.uk 01622 607967 CIRCULATION AND SUBSCRIPTIONS Curwood CMS:
datateam@c-cms.com 01580 883844 PUBLISHING DIRECTOR Paul Ryder
MANAGING EDITOR Lynn Sencicle:
lsencicle@datateam.co.uk 01622 699119 ASSISTANT EDITOR Charlotte Westwood:
cwestwood@datateam.co.uk 01622 699108 JOURNAL MANAGER Steve Bennion:
sbennion@datateam.co.uk 01622 699102 CLASSIFIEDS SALES EXECUTIVE Catriona Burke:
cburke@datateam.co.uk 01622 699122 ONLINE SALES Colin Ball:
cball@datateam.co.uk 01622 699167 ARTWORK EDITOR: Kirsty Hood:
khood@datateam.co.uk 01622 607967
CIRCULATION AND SUBSCRIPTIONS Curwood CMS:
datateam@c-cms.com 01580 883844 PUBLISHING DIRECTOR Paul Ryder
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Subscription rates, 12 issues per year: UK £71 Overseas £83 AC&R News is registered at Stationers’ Hall. ISSN:0266-6871
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A member of the Audit Bureau of Circulation ©2018 Datateam Business Media Ltd. ABC average net circulation Jan-Dec 2017: 9,712.
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