VOLUME 24, NUMBER 1


CONTENTS individuality


respecting their


professionalism pridecreativity


highest


fulfilling lifestyle quality


exceptional lives enhance


ouremployees delightful surprises


rewards for


care service


DEPARTMENTS


WORKFORCE DEVELOPMENT


14 19


A Quarterly Look at the State of the Senior Living Workforce


Making Culture Your Competitive Edge


QUALITY IMPROVEMENT


24 The Gift of Curiosity for Residents


MEMORY CARE


36 How Wellness Culture Impacts Memory Care


3 A NOTE FROM ARGENTUM


40 ARGENTUM ADVOCATES FOR YOU


49 PEOPLE AND PLACES we respond


FIVE WAYS TO PUT A MISSION STATEMENT TO WORK Executive directors provide fi rsthand advice on implementing company mission statements.


meaningful relationships safe and caring 26


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6


CULTURAL EXCHANGE


Resident, staff , and outreach programs that promote company culture.


20


IMPLEMENTING THE RITZ-CARLTON’S GOLD STANDARD OF SERVICE ACROSS SENIOR LIVING


Senior living leaders share how they’ve taken direction from Ritz-Carlton’s customer service standards.


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