Brandywine Living residents attending a drone academy in the Escapades for Life program.
them a sense of appreciation,” said Ford, emphasizing that a motivated staff creates deep connections with residents which is part of the Arbor mission. At Brook Gardens Place, core value cards
are posted just outside the employee break room. Each card states an Enlivant core value. Staff members, family, visitors and vendors can fill out a core value card and post it on the board. Each quarter the cards are taken down and entered into a drawing for a gift card. For example, a hospice provider noticed an employee holding the hand of a resident at the end of life. The hospice provider filled
out a compassion card about the employee noting how she went above and beyond to soothe the resident, demonstrating a core value of the organization. “The employees understand how serious we are about the mission,” said Sadi Buzdum, executive di- rector at Brook Gardens Place.
5 Bring the mission to life for residents and their families.
Of course, the bottom line of mission state- ments is to serve the resident. In fact, re- search shows that a customer-focused mission statement has a positive impact on employee performance and customer satisfaction.
Enlivant’s mission includes building mean-
ingful relationships with residents. At Enliv- ant’s Helena Place, a resident ambassador greets new residents when they move into the community. It gives new residents a chance to interact with another resident who has already experienced the transition themselves. A personalized gift awaits new residents
in their apartments. It could be a gift basket with a theme around their college alma ma- ter, or a favorite sports team. The communi- ty’s life enrichment coordinator works with new residents to gather information about their hobbies, interest and life events. The in- formation is then used to develop a monthly
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