IBS Journal March 2017
15
NatWest RBS invest in TechXperts
announced an initiative to ensure branch staff are trained to support customers in using online and mobile banking. By the end of April, more than 1,000 NatWest and 200 Royal Bank of Scotland ‘TechXperts’ will be in place, one for every branch in England, Scotland and Wales. They will help customers in setting up and making the most of digital banking and advise them on how to stay secure. Around 10,000 NatWest branch staff and 1,500 Royal Bank of Scotland branch staff will also receive training, in partnership with Freeformers.
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More than four million NatWest customers and 1.25 million Royal Bank of Scotland customers regularly use online banking. Jane Howard, Managing Director of NatWest and Royal Bank of Scotland Personal Banking, says: “Banking is almost unrecognisable from what it was when I started
Northern Trust IBM tap blockchain for private equity
first commercial deployment of blockchain technology for the private equity market. The two have built a distributed ledger solution, based on the Hyperledger Fabric, which is available for use for managing the administration of a private equity fund managed by Unigestion, a Geneva, Switzerland-based asset manager.
N orthern Trust has worked with IBM on the
“Current legal and administrative processes that support private equity are time consuming and expensive,” says Peter Cherecwich, president of Corporate & Institutional Services at Northern Trust. “A lack of transparency and efficient market practices leads to lengthy, duplicative and fragmented investment and administration processes. Northern Trust’s solution is designed to deliver a significantly enhanced and efficient approach to private equity administration.”
“Blockchain is an ideal technology to bring innovation to the private equity market, allowing Northern Trust to improve traditional business processes at each stage to deliver greater transparency and efficiency,” adds Arvind Krishna, Senior Vice President of Hybrid Cloud and Director of IBM Research.
Scott Thompson atWest and Royal Bank of Scotland have
my career in a branch 36 years ago. While more customers than ever before are taking advantage of the convenience and simplicity of mobile and online banking some people need further support. Our TechXperts will help make sure our customers are confident to make the most of the new technology, features and services we are offering them.”
Scott Thompson
www.ibsintelligence.com
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