IBS Journal March 2017
11
BNP Paribas announces digital acceleration
technology over the next three years and also cut jobs and shutter hundreds of branches. Jean-Laurent Bonnafé, Chief Executive, told the Financial Times: “More and more our clients want to do operations online rather than face-to- face.”
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His comments came as the French FI reported a growth in gross operating income and revenues for 2016. Bonnafe said: “Revenues are up despite a lacklustre environment this year. Costs were well contained and the cost of risk was significantly lower. After the success of its 2014-2016 plan, which allowed to attain the defined targets, the group now unveils its 2020 business development plan that announces an acceleration of digitalisation and targets an average growth of net income of more than 6.5% per year until 2020.”
Scott Thompson ING steps up digital transformation efforts
head office in Amsterdam. This takes its inspiration from Obeya, a Japanese programme management methodology designed to speed up communication and decision- making, and is headed up by CTO Roel Louwhoff. He is tasked with uniting ING’s platforms, processes, products, priorities and people, with the aim of overcoming local differences and building one global digital bank.
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“We’re moving to a global platform for financial services and we want to deliver one consistent experience to all customers, wherever they are. The only way to do this is by uniting our services, processes, operational models, data architecture, our brand and our people. Sounds logical, right? But it’s a huge shift in the history of this company. We need to stop prioritising local goals and instead only think of the bigger picture. And from sharing knowledge where everybody has a choice to use it or not, we now take the extra step by saying: we only build this once,”
says Louwhoff. “We’re harmonising our processes, IT and data architecture. Once our infrastructure is the same everywhere, it will become much simpler and much cheaper to develop something in one place and use it somewhere else. We work in modules, with global standards for re-usability, so you can just take what you need and only have to develop what’s not yet in the box. This will speed things up tremendously.”
Scott Thompson NG has set up a digital banking war room at its NP Paribas is set to invest €3 billion in digital
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