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integration layer, then the information is provided through the bank’s branch channel or internet banking channel, even though those are on completely different platforms.

This has provided the bank with lower development and maintenance costs.

‘We are definitely benefiting from having an extensive SOA infrastructure and having all of our delivery channels integrated through it. Our maintenance costs are two or three times lower than what they would be if we had gone another route.’

Kershner also believed the outsourcing agreement was beneficial to the bank.

‘We’ve got a pretty strong relationship with Fidelity. We’ve outsourced all our core mainframe banking applications, and that’s allowed us to really focus on enhancing and delivering services through our delivery channels and improving our management information.’

He added: ‘One of the benefits of outsourcing for us is that we don’t have to worry about the daily care and feeding of these mainframe systems and applications, our partner does that.

‘And that gives us a lot more time to focus on the things that are more strategically important to us, such as our delivery channels and analysing our customer and management information.’

Today, Webster provides business and consumer banking, mortgages, financial

planning, trust and investment

services, so the intended broadening of scope has clearly occurred.

There are subsidiaries for asset-based lending, insurance premium finance, equipment finance and health savings account trustee and administrative services, the latter gained with the 2005 acquisition of HSA Bank, with Webster thereby becoming the US’s leading bank in this space.

The new architecture has proven beneficial to the bank in terms of the recent economic turmoil.

44 Core Banking Systems Case Studies: North America

‘From the standpoint of allowing us to continue to provide good banking services to our customers, to have robust information to manage our credit risk and manage our ongoing business, it’s been a benefit.’

‘We intend to be a strong regional bank, we’re very well capitalised, we have a great technology infrastructure, we’ve got a great management team, and we’re managing through this economic downturn.

‘We’re very well poised to be a strong independent bank, and we’ll continue to grow as we come out the other side of it.’

Webster Bank is an important customer for FIS, putting into practice and helping evolve a fair part of the supplier’s product roadmap.

It has been the main non-Profile user to take Xpress/ XES and, with Touchpoint in the mix as well, is a good reference for multiple components running in a single user environment.

A lot has been achieved – with FIS and non-FIS systems – in a relatively short space of time, with the outsource model clearly helping in this.

The belief within the bank is that it now has a platform in place for its future growth and that the benefits are also being seen in its existing day-to-day business.

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