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It also runs Temenos’ business intelligence (BI) solution, Insight BI. It was the Blueshore team that introduced Temenos to a small Canadian vendor, Primisyn, that developed the Simplus system, which later resulted in Primisyn’s acquisition by Temenos in 2011 and the creation of Insight BI as it is known today.


In 2015, Blueshore also embarked on the digital banking revamp with Temenos and its Temenos Connect front-end offering.


The problem


In 2006, Fred Cook, Blueshore’s CIO, realised that its outsourced core banking system, Visionwest, did not support its new ‘progressive’ strategy.


As one of the original co-founders of this solution in the 1970s, Blueshore had been happy to use it for more than 30 years.


During those decades, Visionwest became the most popular platform for credit unions in British Columbia. Once marketed by Datawest Solutions, it was supported by another US vendor, Open Solutions, which acquired Datawest in 2004. A few years later, Open Solutions was itself acquired, by Fiserv.


Blueshore had already modernised the infrastructure surrounding Visionwest.


‘We are big-time CRM users. CRM is not just a front-end tool for us, but is used throughout our whole organisation. We also use the IBM Filenet P8 Platform for enterprise content management (ECM), particularly to manage electronic signatures and electronic forms. Even it is integrated with our CRM system,’ explained Cook.


However, Blueshore struggled with easy, timely access to the precious customer information embedded in its core. On top of that, Open Solutions notified Blueshore that


Visionwest was on its way out.


‘I was building a new environment here. I wanted to raise the stakes, to own and manage the application, to enjoy direct access to our customer information. However, I did not want to construct a big new operations centre, because there was no room for it,’ explained Cook. ‘There had to be a better way.’


Project scope


The conversion was scoped to replace and renew the heart of the bank – deposits, loans and general ledger – as well as most retail banking-specific functionality in the branches. The new system had to scale to support its current roster of more than 40,000 members, 150,000 accounts, and a 12-branch network.


Because Blueshore maximised the use of its CRM, ECM, and other BI systems, an open core system that supported rapidly developed real-time interfaces was a must.


Cook wanted to eliminate the bottlenecks, batch interfaces and manual rekeying that hampered the connections between these components and Visionwest.


‘The new core system had to be part of our product engine infrastructure. It was important that it fitted in,’ noted Cook. The new core had to help Blueshore differentiate itself in the hot and crowded Canadian market.


‘Most vendors marketed their core systems by emphasising the front-end user interfaces. We did not focus on the front- end. We wanted to know what these engines really did in the back office and how these engines differentiated Blueshore from the competition,’ said Cook.


Success measurement criteria were simple. Where BI, data warehousing, and customer segmentation were second nature, where information ruled, a successful system would allow Blueshore to rapidly integrate information from the


Core Banking Systems Case Studies: North America www.ibsintelligence.com 17


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