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Building Society: Webster Bank Vendor: FIS


System: Systematics


Summary Type of financial institution: Retail and business bank Headquarters: Connecticut, US Branches: 180+ branches and outlets Assets: $24 billion


Project scope: Retail and corporate banking, head office and branches System/vendor replaced: Legacy software


System/vendor installed: Outsourced ACBS (commercial lending system) and Systematics from FIS Functionality: Core and main modules


Interfaces: FIS’s Touchpoint (front-end) and XES (delivery channels), Oracle Financials (general ledger), ACI’s Base24 (ATM/POS payments) and PM (card management), NCR ImageMark (cheque imaging), Hyland OnBase (document imaging), internet banking software, Fiserv’s Informent data warehouse


Selection team: Bank Selection time: One year Installation team: Bank, vendor and contractors Installation time: 18-19 months Level of satisfaction: High


40 Overview


Webster Bank was founded in 1935, and today has over 180 branches and outlets, and around 500 ATMs.


When a bank decides to shift focus, the likelihood is that it cannot do so without a major extension or overhaul of its infrastructure.


Systems that were chosen for one set of tasks can hamper the move into new areas.


This was precisely the challenge facing Connecticut-based Webster Bank when it decided to move from its traditional savings bank focus to being a broader commercial bank.


Selection The journey started in 2003.


The bank’s current CTO, John Kershner, was at that time recruited by the bank as a consultant to look at solutions for commercial lending and cash management.


It quickly became apparent that the existing savings systems could not handle the more advanced functionality.


The first decision was to select a specific commercial lending system, with FIS’s ACBS chosen.


The system needed to be integrated with the bank’s existing in-house systems but the overall architecture was creaking.


‘We decided the infrastructure wouldn’t really support the bank as it became a commercial bank, nor would it handle the kind of growth the bank was envisaging,’ said Kershner. So the decision was made to ‘rip and replace all


Core Banking Systems Case Studies: North America www.ibsintelligence.com


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