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AIRLINES United changes crew booking policy


UNITED AIRLINES HAS CHANGED its policy on giving cabin crew priority seats on full flights after the incident involving a passenger who was dragged off after refusing to give up his seat. The airline said members of staff will now be allocated seats at least an hour before departure. It comes after Dr David Dao was removed by security staff because he


refused to give up his seat to make room for crew. He suffered injuries in the incident that was filmed and went viral. CEO Oscar Munoz said the incident will prove to be a watershed moment. “It is obvious from recent experiences that we need to do a much better job serving our


customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility.


“This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the centre of everything we do,” said Munoz.


ITM HOTELS


Travelodge: business travel spend outstrips leisure travel


TRAVELODGE NOW ATTRACTS MORE BUSINESS TRAVELLERS than leisure, helping the budget hotel chain report record growth. In 2016, Travelodge saw total revenue jump 6.8 per cent to £597.8 million, with RevPAR up 2.5 per cent on 2015. Operating profits are up £5 million to £100 million. “Our 2016 results mark another milestone for Travelodge,” said CEO Peter Gowers. “We continue to focus on offering great value for money and have seen record growth from business customers, who now account for more than half of our sales.” The firm says it will open 60 hotels over the next three years, including one in central London.


DISTRIBUTION AIRPORTS


LONDON STANSTED GETS GREEN LIGHT FOR £130m DEVELOPMENT


LONDON STANSTED AIRPORT has received planning permission for a new £130 million arrivals building.


The 34,000sqm facility, designed by architects Pascall and Watson and spanning three levels, will help the airport deal with increasing growth projected for the next decade. It will be situated next to the current terminal and will include larger immigration and


BUYINGBUSINESSTRAVEL.COM


baggage reclaim areas, new retail facilities, improved access for onward transport options and a public forecourt. The first phase of works will begin later this summer to create some additional capacity in the short-term, including extra check-in desks, additional seating and restaurants in the departure lounge. It will take up to three years to complete.


Ukraine International to add GDS surcharge


UKRAINE’S NATIONAL CARRIER is adding a surcharge to ticket sales made through the GDS providers. Ukraine International Airline (UIA) said the $9 per flight segment fee is being introduced to “cover the growing fees of global distribution systems”.The fee is not applicable to bookings made direct through UIA channels. The airline’s announcement comes two years after Lufthansa made the controversial decision to charge €16 for every ticket issued by a booking channel using a GDS. The decision was met with anger by many buyers and travel organisations but other airlines have followed Lufthansa’s decision closely and others including British Airways’ owner IAG are rumoured to be making a similar move.


BBT May/June 2017 21


ITM chief executive to step down


ITM CHIEF EXECUTIVE SIMONE BUCKLEY is to leave her role in September to join the board of a new travel company. Buckley will move to the role of CEO at a new group of specialist travel entities including Sandy Row Travel and World Club Travel.


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