NEWSFLASH
NEW CUSTOMER SERVICES MANAGER AT AXMINSTER
CARPETS Axminster Carpets has promoted Charlie Darke to the position of Customer Services Manager at its Devon headquarters.
CARPET CRUSHER FOR GENESIS
PATTERNS Genesis Patterns is one of the UK’s largest sampling product producers and due to the nature of the business generate huge volumes of waste every week. As part of the company’s existing environmental policy all waste offcuts are sent to Anglo Recycling.
Genesis Patterns director John Foster said: “We recycle not only our carpet offcuts but also our plastic film and cardboard waste as well using the Kenburn Carpet Crusher. We first saw this machine at the Flooring Show last year and saw how effective it was at compacting a variety of waste streams.”
He added: “Before installing the Carpet Crusher we were putting all our offcuts into bulk bags and sending a curtain side vehicle from Genesis in Shipley to Anglo Recycling in Rochdale once a fortnight.
HAVWOODS REVEAL NEW SUBSIDIARY
Celebrating 40 years of flooring heritage in 2015, Havwoods Accessories is delighted to have unveiled new subsidiary, HSP (Havwoods Specifier Products) at Eco- Build 2015 in March of this year.
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“Now we’re using the Carpet Crusher we only need to make a delivery to Anglo Recycling once every couple of months so we’ve reduced our transport costs by 75% and at the same time also reduced our carbon footprint as well. We’ve been delighted with the performance of the Carpet Crusher and also the excellent service we’ve received from Kenburn.”
Simon Wells from Kenburn commented: “Kenburn works in partnership with Carpet Recycling UK promoting the financial and environmental benefits of recycling waste carpet.
“By using post-consumer carpet mixed with underlay as a fuel for waste to energy plants the costs of disposal are reduced by 30% compared to landfill so it not only makes financial sense to install a Carpet Crusher it also prevents recyclable waste streams from ending up in landfill.
“We can visit your premises, and with a brief waste survey can establish what savings you’re likely to make.”
www.kenburn.co.uk
HSP will see the company working very closely alongside architects, specifiers, interior designers and construction companies, utilising their experiences and innovative products to offer on-site solutions to any problems encountered during the build process.
Sales Director Darren Whiley explained: “This is an extremely exciting period for the business as we
Increasing demand for its ranges from both consumers and businesses means that the customer services team is integral to the selection, purchase, delivery and after sales experience. The customer service team is the main contact point when orders are placed to ensure that stockists are informed every step of their purchase.
Charlie has been with the company since 2008 and has worked in all areas of the customer services team, including the bespoke area and more latterly as deputy team leader.
With extensive customer and product knowledge, Charlie’s role is to make sure that her team gives the best customer service to stockists ensuring the stockist has the latest information and is kept fully up to date on the status of their orders acting as a conduit between the stockist and our production team.
The full customer service team is Pat Lenn, Gabi Littley, Daniella Da Silva, Joshua Riley, Hayley Bridge and Emily Herrod.
www.axminster-carpets.co.uk
move into a new market. Our products and service have been well received for over 40 years and we specialise in high quality, reliable systems. Our passion for constant innovation results in revolutionary products already proven on projects such as The Shard and One Tower Bridge.”
www.havwoods.co.uk www.tomorrowsflooring.com
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