DAMAGE MANAGEMENT
may involve a number of disciplines and stakeholders.
BS 12999 is an excellent example of a standard that benefits a wide range of interested parties. It provides a Code of Practice for those carrying out stabilisation, cleaning, decontamination and other aspects of property recovery and restoration. It additionally acts as a point of reference for third parties and stakeholders such as incident owners, businesses and members of the public.
CLEANING AND DAMAGE MANAGEMENT
PROFESSIONALS Practitioners will use BS 12999 as a roadmap for the generic management processes that apply to a range of incidents which cause damage to properties.
Those who work to the recommended guidelines have the option to claim compliance with the standard but, as a British Standard Code of Practice, there is no statutory requirement to do so. Clients are, however, entitled to require a contractor to comply with a specific British Standard, and as BS 12999 becomes increasingly recognised and adopted, compliance is likely to be specified more frequently in the future.
STAKEHOLDERS
AND THIRD PARTIES For incident stakeholders and third parties BS 12999 offers a number of tangible benefits.
Being able to follow the management processes that are undertaken during the recovery and restoration of incident damage means they can satisfy themselves that work is progressing as it should and question activity that appears to fall outside the recommended good practice.
On-site dialogue, for example, is greatly facilitated where all parties have access to BS 12999. The document can be referenced in the context of any incident and can enable informed discussion related to each phase of the restoration activity.
Consequently, the information and processes identified in BS 12999 give
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insurers, property owners and others involved in dealing with property damage, confidence in the work of recovery and restoration contractors who are following the standard.
BUSINESSES AND COMMERCIAL
PROPERTY OWNERS For businesses, commercial property owners, facilities managers and business continuity planners, BS 12999 can make a valuable contribution to pre-incident planning.
Knowing what information recovery and restoration personnel will require and the processes they will follow in the event of a disruptive incident, allows organisations to ensure they are better prepared to support the recovery activity. This helps to streamline the initial phases of the project, ensures priorities and relevant information can immediately be made available and, as a result, assists in reducing delays and downtime which impact on the bottom line.
CHALLENGING ROGUE
TRADERS This British Standard also has a role to play in reducing the risk of engaging with rogue traders. Where property owners make their own arrangements for restoration activities, or are approached by speculative suppliers, they can ask for confirmation that the work will be carried out in accordance with BS 12999. Since the basic processes outlined in the standard are in line with best practice, a competent supplier should have no problem agreeing to these guidelines.
AN INDUSTRY WIDE
RESOURCE The importance of national guidelines for property damage recovery and restoration is reinforced by the range of interested parties across the wider industry that supported its development.
Buy-in to the concept from key stakeholders, many of whom were
directly involved in developing this British Standard, included the Cabinet Office, the Environment Agency, the Association of British Insurers (ABI), the Chartered institute of Loss Adjusters (CILA), the British Insurance Brokers Association (BIBA), the Business Continuity Institute (BCI), the Emergency Planning Society (EPS), the British Institute of Facilities Management (BIFM), the Property Care Association, the Institute of Risk Management (IRM), AIRMIC and ALARM, the Public Risk Management Association.
The British Damage Management Association (BDMA), which chaired the BSI development committee, believes BS 12999 provides a great opportunity for those involved in property recovery and restoration to demonstrate their competence, and will allow stakeholders to identify professional practitioners.
Adopting the best practice principles recommended by this standard can only enhance the reputation of the cleaning and damage management industries and raise the profile of the value we add to the overall property restoration process.
Copies of BS 12999 can be purchased online via the BDMA website at
www.bdma.org.uk.
Tomorrow’s Cleaning July 2016 | 45
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