DAMAGE MANAGEMENT
HIGH STANDARDS
Last year, a new British Standard, BS 12999, was introduced to the damage management sector, and since its publication it has already become recognised as a significant resource for those dealing with property damage. Here, the British Damage Management Association (BDMA) tell us all about this new standard.
Cleaning industry and damage management professionals know only too well that property damage can result from a range of incidents and can take many forms. There are, however, generic management processes the competent practitioner will follow between incident occurrence and completion of the recovery phase that will invariably apply, regardless of the nature of the incident or type of damage.
Escape of water, flood and fire are among the most common incidents requiring the attention of damage management and cleaning industry professionals. However, since the structured approach outlined in BS 12999 is confined to organisation and management processes, and does not address specific techniques and methodologies, it is also applicable to many other types of damage.
44 | Tomorrow’s Cleaning July 2016
Particularly where damage is widespread, or causes a major impact, the response is likely to involve a number of parties, each with varying roles, responsibilities and levels of authority. In addition to providing the damage management industry with a recognised code of practice, BS 12999 allows third parties to identify the role of recovery and restoration practitioners and facilitates collaboration during the recovery process.
In addition to the processes that competent contractors will follow, the standard includes informative annexes which identify the roles of various third parties such as insurers, loss adjusters, business continuity managers and claims management companies, which adds context to the overall project hierarchy.
The value of having a common framework for the organisation and management of property recovery and restoration was recognised by the British Standards Institution when they commissioned development of a British Standard for Damage Management.
BS 12999, which was published at the end of last year, is already recognised as a significant resource for those involved in dealing with a variety of property damage scenarios.
WHO WILL BENEFIT? Standards can be used in a variety of ways, not only by those who apply them in the course of their work. They allow others to understand why and how certain activities are undertaken, what are acceptable or unacceptable variations in practice, or where their own role fits within a project which
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