NEWS
I-CLEAN REPORTS NATIONAL LIVING
WAGE BREACHES Best practice benchmarking organisation i-Clean Systems Ltd, has reported finding that some cleaning operatives are still not being paid the mandatory National Living Wage, despite its introduction on 1st April this year.
Mike Boxall, Managing Director at i-Clean, said: “Some cleaning contractors claim that this is simply down to a delay in updating their payroll systems and that all cleaners will receive the backdated pay they’re owed. Others have suggested that their clients have refused to fund this subsequent uplift in costs.
“Given our work with the Equality & Human Rights Commission following the publication of 'The Invisible Workforce' it's disappointing to see more cases of cleaners who are potentially being exploited by their employers.
NEW RESEARCH REVEALS IMPORTANCE OF
HOTEL CLEANLINESS Research conducted by facilities and building maintenance specialists Direct365 has found that 80% of people would leave a hotel if it didn’t meet their hygiene and cleanliness expectations.
Phil Turner, Head of Digital at Direct365, commented: “There are many things that hotel guests look for when choosing a hotel. Whilst other factors such as price, location and amenities are no doubt important, our research has shown that hygiene and cleanliness are paramount.
“If four out of five people would actually abandon a booking due to an unclean room, it’s essential that
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hotels prioritise cleanliness as much as they can.”
The condition of a hotel is difficult to gauge unless you’ve stayed there before, which is why online reviews have become so important. And a second survey conducted by Direct365 revealed that 67% of people now actively seek out and read hotel reviews online before booking a stay.
With the rise of websites such as TripAdvisor and Yelp, and the growing number of people using social media to raise concerns or voice complaints,
“We are working hard to bring this to the attention of clients that may not be aware that their cleaners are being short changed, but this needs to be supported across the industry with increased awareness, commitment and action.
“The need for clients to identify not just those contractors that pay the statutory minimum, but those that go above and beyond to deliver a best- in-class service provision has never been greater.”
To date, i-Clean has independently benchmarked the service provision of over 230 separate providers across more than 5,800 commercial buildings, including many of the UK’s most iconic structures.
As well as identifying the more unscrupulous providers, i-Clean’s unique position helps clients to shortlist providers that deliver to the highest standards of compliance across a wide range of sectors and locations.
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hotel owners simply must ensure that they maintain the highest standards at all times.
Phil Turner added that as the summer holidays approach, hotels cannot afford to garner negative reviews. “With six weeks of school-free time on the horizon, parents will be on the lookout for a suitable place to stay with their children,” he said.
“Hotel reviews are becoming more important than ever, and it’s essential that owners strive to constantly provide a high level of service in order to stay ahead of the competition, and ultimately in business.
“One bad review can spread like wildfire on social media. Even if you have dozens of good testimonials, it’s the bad ones that stand out and leave a sense of doubt in potential customers’ minds. You can’t afford to let things slip at all.”
www.direct365.co.uk Tomorrow’s Cleaning July 2016 | 17
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