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NEWS


CoMMUnITy nAVIgATor rolE To BE rollED oUT ACroSS norThErn TrUST


AS ThE CoMMUnITy nAVIgATor SErVICE IS rollED oUT ACroSS ThE norThErn hEAlTh AnD SoCIAl CArE TrUST (nhSCT), BronAgh MCfADDEn TEllS PIf hoW ThE CoMMUnITy PhArMACIST CAn BECoME InVolVED.


Transforming your Care made clear the Department of health’s commitment to work in partnership with local community groups and the voluntary sector to address the social needs of older people.


As a result, in 2015, the role of Community navigator was created to ensure that these groups were supported and Bronagh Mcfadden was appointed as the first Community navigator for nhSCT.


Based in Building Communities resource Centre in Ballymoney, Bronagh has, for the past two years, worked to assist the elderly to access help from services such as the befriending schemes, community transport, home security, the British red Cross and the northern Trust Carers’ Co-ordinator.


She provides a vital link between northern Trust services and the community and voluntary sector, building up knowledge and partnership working across these sectors.


‘The Community navigator approach,’ Bronagh told Pif, ‘is widely acknowledged to reduce the number of re-admissions to hospital and inappropriate referrals to clinical services. It also facilitates discharge of patients from such services sooner, due to support being in place to enhance the care that older people receive on discharge.’


A typical example of the type of service that Bronagh provides would be receiving a referral from a social worker based in the Causeway area for a person returning home after a stay in hospital due to a stroke.


on receipt of the referral, Bronagh would then make contact with the PSnI crime prevention officer and the Causeway older Active Strategic Team’s (CoAST) handyperson to have a key safe fitted to allow carers access


Bronagh McFadden, Community Navigator


to the client’s home and to reduce the risk of falls, whilst also carrying out a home security check.


Bronagh would follow this up by referring the client to the British red Cross ‘home and Well’ scheme for befriending, and maybe hand or arm massage therapy over a six-week period.


The client’s family would also be supported and would be put into contact with support from the Stroke Association and local carers’ group. following red Cross involvement, the Stroke Association would then pick up the befriending service.


‘The sharing of information between community and voluntary groups and the mapping of services to help older people are vital to the success of my post,’ says Bronagh.


‘The referral mechanism can be accessed by northern Trust teams, gPs, community and voluntary groups, older people or their families, and so community pharmacists have a vital role to play in this system, particularly since they are one of the most easily accessible healthcare professionals for the local community.


‘To date, I have received over 890 referrals and I am delighted at the fact that my role has enabled many older people to access multiple services in the community, which allow them to remain independent at home and to be socially active.'


The success of the Community navigator service to date has led to the roll-out of the service across the whole of the northern Trust.


There will be four Community navigators in total, who will be managed by Building Communities resource Centre, Age nI and Mid and East Antrim Agewell Partnership (MEAAP).


The four Community navigators will work together to ensure continuity of good relationships between the northern Trust and the community and voluntary sector across the Trust, and will also ensure that the nhSCT online older People's Trustwide service guide for older People - the 'locality Directories' - are maintained as a useful resource for healthcare professionals and families alike.


for more information - or to make a referral - contact Bronagh Mcfadden at Building Communities resource Centre on 028 276 65068 or by email – bcrcnavigator@gmail.com


CASE STUDy


Seventy-nine year-old helen, who lives in garvagh, has already benefitted from the help of the Community navigator.


helen has suspected dementia and no mobility, but referrals have been made for helen to the befriending scheme, MArA project (Maximising Access to benefits in rural Areas), British red Cross home and Well Scheme, Warm homes Scheme and carers support through the northern Trust Carers’ Co-ordinator.


‘At the start,’ says helen’s daughter, ‘my mother was a bit wary about receiving support but now she enjoys the help she receives - especially the hand massages and chat.


‘It gives her something to look forward to and the lady who visits her to give her the hand massage is lovely.’


one of the services helen was referred to was the British red Cross home and Well Scheme.


‘If it wasn’t for them,’ says helen, ‘I would not be receiving carers allowance and would be feeling like I had no help or support from anyone.


‘It’s great to have someone that can connect all these people together and put me in contact with the services that can help me.’


for more information on the Community navigator service, visit http://www.northerntru st.hscni.net/services/19 12.htm


PhArMACy In foCUS - 7


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