CONFERENCE
only meet the clinical and commercial needs of members’ businesses, but would put time back into their day and provide security in terms of data integrity and business continuity.
David healey, Pharmacy and Drug Controller at gSK Consumer health provided a three to five-year vision of pharmacy of the future – one in which the company would both anticipate and meet the needs of patients. Pharmacy’s business model would, he said, need to evolve in order to capture profitable growth. The sector was worth £3.2bn, he said, describing healthcare as ‘in great shape’.
Disease was, however, he said, on the rise – from the ageing consumer to the rising incidence in chronic disease but, by taking a broader view of healthcare and by expanding the role of the pharmacy, the focus could shift to keeping people well.
‘Embedding behaviour in high-spend categories is the key to driving frequency and growth in healthcare,’ he concluded.
The subject of hub and spoke also came back into the spotlight at the conference. John D’Arcy encouraged delegates not to dismiss the controversial dispensing model as the territory of the multiples alone.
Phoenix’s Managing Director, Steve Anderson, told delegates that he didn’t believe that new entrants to the pharmacy market would take away existing business with hub and spoke and, indeed, told them that Phoenix was ‘working really hard on designing and thinking through how we can use our existing wholesale platform as a way of providing some kind of hub and spoke service to our membership’.
overall, the general conclusion on hub and spoke was that it was coming and that no one should be afraid, but should welcome the potential that it offered.
Thanks to a comprehensive and challenging approach to the difficulties currently being faced by pharmacy, delegates left the conference buoyed by the opportunities that the future presented.
PhArMACy In foCUS - 43
frAnK foy, BESSBrooK PhArMACy
The biennial numark Conference was a wonderful opportunity to meet, liaise and learn with our fellow proprietor- pharmacists – and what an exhilarating environment Cape Town was as a location to do this in!
We had excellent presentations and interactive learning events throughout the week - with niall Corry even contributing to the proceedings from his pharmacy in Enniskillen!
John D’Arcy, numark MD, opened the presentations with a talk on the challenges ahead in pharmacy, where the agenda is becoming increasingly complex. There are - rightly – more rules, regulations, standards and policies to be adhered to now than ever before.
Compliance with these ultimately leads to quality improvement, greater efficiency, better risk management and - ultimately - an improved offering to our clients/customers!
Throughout the week, delegates were treated to a range of presentations which dealt with pharmacy logistics, the generic, oTC and retail markets, maximising commercial opportunities and customer engagement to deliver a quality service. All very interesting and very challenging!
It wasn’t all work though. We also got go up and under the blanket of Table Mountain! Thankfully the blanket of cloud was only at the very top, so we had magnificent photo opportunities at several stages on the winding way up!
Mandeep Mudhar Numark
Steve Anderson Phoenix
David Healey GSK
John D’Arcy Numark
Ian Taylor EMIS Health
Raj Nutan Numark
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