MYSTERY SHOPPER WIN MY BOOKING
BOURNEMOUTH AND CHRISTCHURCH, DORSET
WANTED: A bride and her five friends want a long weekend in Barcelona for her hen do in May next year. They would like a hotel with a spa that is near the beach and the city. BUDGET: £3,000
WINNING AGENT
TRAVEL CONSULTANT JULIE PAINTER
‘ VERDICT
It was very close this week, but the winning agent was enthusiastic and had excellent knowledge even though it was slightly over budget.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service 15% Website appearance 10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting on the phone for 10 minutes will fail to score!
Top-scoring agent each month will win use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
92%
Thomson 12 SAXON SQUARE
The agent was friendly, welcoming and enthusiastic. I was given a lot of
in-depth information about Barcelona, the hotel and its attractions. The quote was £3,114 for three nights at the Icaria
Barcelona Hotel, including transfers and flights from Gatwick on May 19 with
SuperBreak. Although it was slightly over budget the agent said the hotel was
within walking distance of a beach and had plenty of nightlife in the vicinity.
90%
Thomas Cook OLD CHRISTCHURCH RD
The travel agent was very helpful and spent a lot of time researching the best hotel for my requirements. They also suggested three nights at the Icaria Barcelona Hotel from SuperBreak’s Explore Europe & Worldwide brochure
but costing less at £3,073.50 flying from Gatwick on May 19. It would have been useful to have more pictures of the hotel to take away and show other people and the flight times were not as convenient.
It’s amazing to be a winner and I have
only been here 12 weeks. I always try to get to know the customer and find the perfect hotel
and destination as people save up a lot of money for their holidays.
Hays Travel OLD CHRISTCHURCH RD
The agent was very friendly and enthusiastic about finding the best accommodation to suit my party’s requirements. The suggested hotel
was slightly over budget at £3,114 but included private transfers. It was a stay at the H10 Marina Barcelona for three nights from the SuperBreak Explore Europe & Worldwide brochure, flying
from Gatwick on May 19. The airline was not specified. The hotel was a 10-minute walk to the beach, had a spa and was a short journey on the Metro to the city centre. She spent a large amount of time tailoring the holiday to my needs and was excellent at providing her own knowledge of the city.
94% THIS WEEK’S WINNER
44
travelweekly.co.uk 17 November 2016
WIN!
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