INSIDE THIS
WEEK Contents
NEWS Hot Stories
Lowcost: customers will be left out of pocket; timing of collapse during peak period is unusual; agents rebook customers’ holidays; Tui and Cook allow Turkey cancellations; France thanks trade for support after Nice attacks
WIN! Special Report
Set of stylish Prism suitcases worth £447 from British brand Antler page 32
Lowcost Travel’s failure shows need for a shake-up in consumer protection
Round-up
Iglu Cruise, Thomas Cook, Carnival UK, Zika epidemic, Abta, Minoan Group
Talk Back Lowcost Holidays, Tui, agent awards
NEWS YOU CAN USE Product Tui Blue, Cook, Gold Medal
15 10 08 04 17
Destination Kissimmee, Hawaii, Iceland 18 Cruise MSC, Fred Olsen, Crystal Cruises 20 Operator Contiki, Insight, Premier
22
FRONTLINE Comment Miles Morgan
A Day With… Glen Travel
A NOTE FROM THE EDITOR Trade shines in dark times T
he events of the past week have astonished and horrified us all. The Bastille Day massacre of families
enjoying an evening out in Nice and the bloody attempted coup in Turkey put lesser problems in perspective. Who knows where and what public event may be
targeted next, or whether Turkey might be sucked deeper into the violence engulfing the region. It would be easy to be downbeat in the circumstances, amid uncertainty about the future following Britain’s decision to leave the EU and with the added complication of a major company collapse on the cusp of the peak holiday season. Yet these events have also showcased some of the best aspects of the industry and its ability to handle whatever is thrown its way. In response to the attempted coup, operators including Tui and Thomas Cook were contacting customers to offer alternative destinations or full refunds to those unwilling to travel to Turkey. At the same time, operators and agents worked all over
the weekend to mitigate the impact of Lowcost Travel Group’s collapse. The pressure will have been intense, dealing with people who had lost their annual holiday and the difficulty of rebooking so many in the current market and at this time of year. But as the dust settles and the rush to rebook
30 34
Mystery Shopper Shrewsbury, Shropshire 38 DESTINATIONS
Switzerland & Austria Active Austria: More to do than skiing 40 Swiss rail journeys: Enjoy the beauty
45
BRIT OF ALL RIGHT The Travel Brit Awards lauded agents with the best domestic holiday sales
page 24
Hotels, Resorts & Spas Teach yourself spa: Tricks to take home 51
BUSINESS NEWS
Round-up May’s new appointments, airport capacity and expansion
Back page James Hogan, Etihad boss
63 64
WHAT
LUCY DID THISWEEK
21 Jul 1
Lucy Huxley Editor-in-chief @Lucy_Huxley
Had great fun honouring the UK’s best agents (and meeting Stephen Mulhern and Tony Hadley) at the Agent Achievement Awards.
2 3
Enjoyed a dinner with Tara Russell, president of Carnival UK’s sustainable cruise line Fathom, and her UK team.
Came third out of 12 in the mums’ race at my kids’ school sports day – not bad going the day after the AAAs!
21 July 2016
travelweekly.co.uk 3
customers subsides, there is an opportunity to take stock and recognise the benefits of booking with a trusted agent or operator who works within the UK regulatory system overseen by the CAA. It’s not the time to say ‘I told you so’, but neither is it time to downplay the value of booking through the trade.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69
