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INSIDE THIS


WEEK Contents


NEWS Hot Stories


Lowcost: customers will be left out of pocket; timing of collapse during peak period is unusual; agents rebook customers’ holidays; Tui and Cook allow Turkey cancellations; France thanks trade for support after Nice attacks


WIN! Special Report


Set of stylish Prism suitcases worth £447 from British brand Antler page 32


Lowcost Travel’s failure shows need for a shake-up in consumer protection


Round-up


Iglu Cruise, Thomas Cook, Carnival UK, Zika epidemic, Abta, Minoan Group


Talk Back Lowcost Holidays, Tui, agent awards


NEWS YOU CAN USE Product Tui Blue, Cook, Gold Medal


15 10 08 04 17


Destination Kissimmee, Hawaii, Iceland 18 Cruise MSC, Fred Olsen, Crystal Cruises 20 Operator Contiki, Insight, Premier


22


FRONTLINE Comment Miles Morgan


A Day With… Glen Travel


A NOTE FROM THE EDITOR Trade shines in dark times T


he events of the past week have astonished and horrified us all. The Bastille Day massacre of families


enjoying an evening out in Nice and the bloody attempted coup in Turkey put lesser problems in perspective. Who knows where and what public event may be


targeted next, or whether Turkey might be sucked deeper into the violence engulfing the region. It would be easy to be downbeat in the circumstances, amid uncertainty about the future following Britain’s decision to leave the EU and with the added complication of a major company collapse on the cusp of the peak holiday season. Yet these events have also showcased some of the best aspects of the industry and its ability to handle whatever is thrown its way. In response to the attempted coup, operators including Tui and Thomas Cook were contacting customers to offer alternative destinations or full refunds to those unwilling to travel to Turkey. At the same time, operators and agents worked all over


the weekend to mitigate the impact of Lowcost Travel Group’s collapse. The pressure will have been intense, dealing with people who had lost their annual holiday and the difficulty of rebooking so many in the current market and at this time of year. But as the dust settles and the rush to rebook


30 34


Mystery Shopper Shrewsbury, Shropshire 38 DESTINATIONS


Switzerland & Austria Active Austria: More to do than skiing 40 Swiss rail journeys: Enjoy the beauty


45


BRIT OF ALL RIGHT The Travel Brit Awards lauded agents with the best domestic holiday sales


page 24


Hotels, Resorts & Spas Teach yourself spa: Tricks to take home 51


BUSINESS NEWS


Round-up May’s new appointments, airport capacity and expansion


Back page James Hogan, Etihad boss


63 64


WHAT


LUCY DID THISWEEK


21 Jul 1


Lucy Huxley Editor-in-chief @Lucy_Huxley


Had great fun honouring the UK’s best agents (and meeting Stephen Mulhern and Tony Hadley) at the Agent Achievement Awards.


2 3


Enjoyed a dinner with Tara Russell, president of Carnival UK’s sustainable cruise line Fathom, and her UK team.


Came third out of 12 in the mums’ race at my kids’ school sports day – not bad going the day after the AAAs!


21 July 2016 travelweekly.co.uk 3


customers subsides, there is an opportunity to take stock and recognise the benefits of booking with a trusted agent or operator who works within the UK regulatory system overseen by the CAA. It’s not the time to say ‘I told you so’, but neither is it time to downplay the value of booking through the trade.


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