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ABOUT US...


Phone: 020 7881 plus extension number Email: firstname.surname@travelweekly.co.uk


Travel Weekly Group editor-in-chief Lucy Huxley


Managing editor Robin Searle Editorial assistant Patricia Thomas


News


Group head of news Lee Hayhurst Executive editor Ian Taylor News editor Amie Keeley


Reporters


Jennifer Morris Phil Davies


Digital Content Manager David Golledge


Features and Supplements


Features editor Joanna Booth on maternity leave


Acting features editor Katie McGonagle


Features reporter Aby Dunsby Production


Art editor/production editor Flora Ioannou


Designer Emma Winton Chief subeditor Mike Walsh


Senior subeditor Stephanie Krahn Production manager Nick Cripps


Sales Head of sales Mary Rega Sales manager Anwar Sohawon


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Senior account manager Lisa Roberts 4870


Account managers Michael Juqula 4869 SeanWebster


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Recruitment sales manager Tanya Read (Matthews)


Events and Marketing Events director Linda Lucas


Events co-ordinator Angela Hamilton-Jones


Finance


Finance director Christine Middleton Accounts payable Rosemarie McQueen 4847


Managing director Stuart Parish


Chairman Travel Weekly Group Clive Jacobs


Publishing Chief executive Duncan Horton 07803 975847 4862


Executive assistant to chairman and CEO Jean Kilcullen


4897 clive@travelweekly.co.uk


DELIVERY AND SUBSCRIPTIONS All magazine delivery and subscription enquiries should be directed to Intermedia.


Web: travelweekly.imbmsubs.com Email: travelweekly@inter-media.co.uk Tel: 01737 420170


Annual subscription rates: UK £110; Europe £235; RoW £255. Student rate £55 (copy of student card must be submitted; UK students only). Single copies £2 (incl p&p).


TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU


© Travel Weekly Group Ltd 2016 4830 4864 Group events manager Jenny Harman 4850 4849


Worthy winners at Agent Achievement Awards


Story: Agent Achievement Awards 2016: Winners Three excellent and well- deserved recipients of the Outstanding Contribution Award. Congratulations Jeanne, Roddie and Renford. TREVOR@3FOR.CO


So pleased for Jeanne Lally. She has achieved so much and always keeps customers and staff top of mind. MANUEL MASCARENHAS


Excellent service trumps brochures every time


GROUP PART OF JACOBS MEDIA GROUP


TALK BACK TO US: Email editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from Travelweekly.co.uk.


21 July 2016 travelweekly.co.uk 15


Story: Tui brochures to be phased out by 2020 I hate brochures. The amount of time spent sorting the ones I don’t want, racking them and recycling is ridiculous. If you deliver excellent service and use modern sales techniques and tools, there is no need for a brochure. Times are changing and people are more tech- savvy, even the silver surfers.


GUEST Indy agents can’t compete with Tui online


Story: Tui announces extension to city and long-haul programmes As an agent I would love to be able to sell the Tui product to these exciting places [New York, Las Vegas, Miami and the Maldives] but not with the current level of online discounting. I had a Mexico holiday that was 17% cheaper online than the agent system; I’m not even sure how their own shops can be making any profit with that level of discounting.


FRUSTRATED AGENT


TWEETS THIS WEEK


HolidaysbyKaren @HolidaysbyKaren 110,000 forward bookings with Lowcost Holidays. I have had people calling me in tears.


Sadiq Khan @MayorofLondon I support a second runway at Gatwick. An extra £200m will be spent improving the airport and supporting its growth.


Andrew Carroll @CarrollAndrewT A Brexit boost in domestic tourism is not good news, it’s a silver lining. Brits who can’t afford Rome are now going to Blackpool #Skynews


QUOTE OF THE


WEEK


“Our European rivals were gifted fantastic airports, fantastic slots and infrastructure they didn’t build. I’ve


had to build everything from scratch.”


JAMES HOGAN, ETIHAD AIRWAYS, PAGE 62 On Etihad’s European rivals after they were privatised


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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis


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TALK BACK WHAT YOU’RE SAYING THIS WEEK


LETTERS OF THE


WEEK


EDITORIAL@ TRAVEL WEEKLY. CO.UK


Lowcost: the lessons to be learned


Story: Lowcost Travel Group ceases trading/Lowcost placed into liquidation I hope this will make consumers double check who they are booking with and the implications involved if it fails. As a high street agent I sometimes feel like a broken record explaining to customers why I can’t match a Lowcost Holidays quote. I will see some of those people come through my door. But it’s not about gloating, it’s about educating people not to risk thousands of pounds and a hard-earned holiday. LYDIATRAVUK


Brexit cannot be blamed for this failure as some people allude to. It is the staff, the customers and all the rest of us, who we need to feel sorry for; the ones sorting out the mess while the Low Cost hierarchy rides off into the sunset. DONNAWARD


The industry needs to get the story across that cutting corners may not be the best idea after all. ALAN BOWEN


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