MYSTERY SHOPPER WIN MY BOOKING
SHREWSBURY, SHROPSHIRE
WANTED: A couple would like to splash out on a relaxing week-long break to Abu Dhabi in November. They want a hotel near the beach. BUDGET: £3,000
WINNING AGENT
TRAVEL ADVISER KATE EVANS
‘ VERDICT
All of the agents came up with solid recommendations within the budget, but the winner went above and beyond.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Top-scoring agent each month will win use of a Mercedes SLK for 10 days
The winning agent must be at least 25, for insurance reasons. Any agent who is under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. The winners will be informed by Travel Weekly.
87%
Peake’s Travel Elite 11 MARDOL
I was acknowledged quickly by a friendly agent in this quirky store, who knew a
lot about the destination and ended up suggesting a hotel she had stayed in. It
cost £2,734 for the Traders Hotel Qaryat Al Beri or £2,562 for the Beach Rotana. I was given a brochure and the agent said she would email the quotes. She mentioned some excursions, insurance and parking. I would have liked to have seen more pictures.
73% Co-op Travel PRIDE HILL SHOPPING CENTRE
The agent was friendly and professional but did not know a lot about the destination. She asked me some
questions, but I had to prompt on some topics. I was recommended a £1,905
holiday with Gold Medal, staying at the Beach Rotana. The agent also showed
me a couple of excursions, including the Dune Dinner Safari. She took my details but did not follow-up. I did not feel the consultation was very thorough.
I have worked for Thomson for more
than 22 years. I was over the moon I’d won as I have recently been on a Hayes & Jarvis fam trip
to Abu Dhabi and Dubai, so could share my expertise in this area.
Thomson 3 MARDOL
I was approached almost immediately by an agent who asked a lot of questions, including my budget, interests and
hotel preferences. I was recommended a £2,662 holiday with Hayes & Jarvis,
staying at the Traders Hotel at Qaryat Al Beri. I was also given quotes for insurance and she printed out four
excursions to look at. She said I would need a doctor’s note as I am pregnant. The agent was patient and friendly, and made me feel excited about the holiday. We exchanged details and she said
she would call me later in the day, after asking if I was ready to book. The agent
was very thorough and knew a lot about Abu Dhabi, having been there herself.
98%
THIS WEEK’S WINNER
38
travelweekly.co.uk 21 July 2016
WIN!
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