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A DAY WITH... GLEN TRAVEL


Jennifer Morris heads to Glen Travel in Blantyre, Scotland – an agency with a tour operator. She chats to retail manager Michele Lister and director Alan Glen, who is also Scottish Passenger Agents’ Association president


The term keeping it in the family takes on a whole new meaning when it comes to Glen Travel. Founded in 1973 by David Glen Senior, the agency and operator now runs under the directorship of his three children, David, Alan and Douglas. The brothers continue to hold key roles in the fully independent travel business, which is one of Scotland’s longest


UP CLOSE AND PERSONAL


CATHRYN BRANNAN, senior travel consultant I’ve worked at Glen Travel for…


Two years. Before that I was at Trailfinders. I started out issuing airline tickets there before moving into sales. The strangest enquiry I’ve had was… When we advertised a coach trip in the window to see an Elvis tribute act in Liverpool. A man


came in and asked if it was the real Elvis. He was very disappointed when we said we couldn’t bring him back from the dead and decided he wouldn’t book because it wasn’t the real thing. It’s always amusing when clients have names like Iona Lorry. There was also a couple called Mrs Rice and Mr Curry, which cracked me up. I love booking… Asia, especially Thailand. I just love everything about it – the culture, the people, the value. I also love America.


TOM BLAIR, senior travel consultant I’ve worked at Glen Travel for… 38 years.


I have been in travel for almost 50. The strangest enquiry I’ve had was… Someone who wanted to pre-organise a tour on the Cunard ship, which I thought was interesting. I love booking…Mauritius – I’ve been there three times.


established and continues to thrive. The business is split into a retail premises


downstairs, with four members of staff, and a further 10 looking after the flight consolidator and operator upstairs, although the teams will help each other out and share ideas. The business also has seven homeworkers and two franchises – Eden Escapes in Cupar, Fife, and Allan Water Travel in Bridge of Allan, Stirling.


Customer base Retail manager Michele Lister explains that while she does get walk-ins and the agency is the only one in Blantyre, most of the firm’s enquiries come over the phone and online. “I find the offers and promote them,” says Michele, who is a fan of using Facebook as a marketing tool. “The demographics are really mixed – we get young executives from down south as well as a lot of empty-nesters with a bit more money. We’ve had bookings from as far as New Zealand.


Selling patterns Touring and cruising have been taking off for Glen Travel, which specialises in tailor-made trips. “Last year it was all about America, which we are known for, along with the Far East,


34 travelweekly.co.uk 21 July 2016


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