WORKPLACE COLLABORATION
Then they pause, reflecting on a recent time or event when they were unaware and they had to apologize, eat crow, redo work or re-read instructions, or ask someone to repeat what they just said. Here are a few examples on when and why your thoughts can stray:
– One of your parents or in-laws are getting older and might need additional care. You have no experience in this area and are unsure what next steps to take. A tap on your shoulder jolts you back to reality.
– Your vacation is next week and you are thinking about unplugging from technology, who you will be spending the time with and all your relaxing activities.
– You had an unpleasant and unfinished argument with someone before you came to work. You continue to review word for word what was said and what was implied. Only when you exert more force than necessary do you realize you have been preoccupied.
– You have to attend a meeting and you already feel overworked. You are not sure how long the meeting will last and would rather not attend because you will fall further behind in your responsibilities.
USING THE ABOVE EXAMPLES… Let’s address the broad, underlying conditions and potential consequences.
• Safety and risk You can only hold one thought at a time in your mind. By continuing to relive the event or resolve the situation, you do not allow your thoughts to be on the work you are currently performing. Your ability to stop your emotional reactions and subsequent behaviors is damaged. Safety is compromised.
• Change and flexibility The strongest emotion fills a room. If you are worried, anxious or irritated when you get to the hangar, others will ‘catch’ your emotions. Reliving the event causes you to more likely over- or under- react. The ability to reposition the situation more positively is critical to adapt to a quickly changing environment. If your thoughts circle back to an argument, discussion or unfair decision, reframing the situation to “it’s not personal“ can stop you from thinking about it and allow you to turn your attention to other necessary tasks.
• Conflict
Conflict can produce strong emotions and lead to feelings of hostility. This can cause an unsafe
or a potentially hostile workplace. In a European aviation study, crewmembers cited two reasons they avoided conflict by remaining silent: fear of punishment and fear of damaging relationships. Avoiding conflict can have serious consequences.
• Decision-making and problem solving
Decisions can be highly influenced by emotions, especially if the decision is involves others. Do you cut the other driver off to get even, to show that they were wrong, or to alert them to the danger they posed? In a CAA and New Zealand pilots study, “the most commonly cited failures [in accidents] … selecting strategies or procedures … closely associated with impaired mental states, distractions from another person and interference from a secondary task competing for … attention.” Accidents, moreso than incidents, reflect how emotions affect doing what you know you should do.
NOW WHAT? Your thoughts and feelings determine your reactions to unusual or unfamiliar situations. You might react more aggressively if you had a bad morning. You might respond less aggressively if you are in a good mood. How you
Please visit at 30 |
DOMmagazine.com | march 2016
MRO Americas April 05 – 07. 2016 Dallas, TX
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